Citrix console for Help Desk

Citrix Xenap has Citrix App Center to administer Citrix environment, however this console is usually  accessed only by CItrix Administrator.
I would like to know which console should be used by Help Desk, so that they can help end users when they have problems in connecting or in seeing what they are supposed to see.

For instance, end user may call and say I cannot connect to citrix though I have ICA client installed on my computer and have access to internet. Or they may call, and say I do not see the icon of the application I am supposed to see, or why I get access denied, etc......

The bottom line, is whether there is a console where Help Desk can look and find out where the issue is.

Thanks
jskfanAsked:
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Sekar ChinnakannuStaff EngineerCommented:
You can delete the permission for citrix console and customize the permission as per your requirement. to change goto Citrix Delivery Services Console - Select Administrators node - Select the Administrator - Select Administrator properties - Select Custom and set the permissions for the group as per your requirement
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jskfanAuthor Commented:
I will try it..

Thanks
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