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cannot configure Autosupport

Posted on 2014-08-06
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Last Modified: 2014-08-11
Hi Experts,
I have problems to configure autosupport on my netapp FAS 2552.
I use smtp with the same settings like another application CATTOOLS.

Do you have some hints for me ?
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Question by:Eprs_Admin
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Author Comment

by:Eprs_Admin
ID: 40243271
autosupport histroy show looks like this

Seq                                    Attempt Last
Num   Destination Status               Count   Update
----- ----------- -------------------- ------- --------------------
11
      smtp        re-queued            5       8/6/2014 11:51:07
      http        sent-successful      1       8/6/2014 11:33:45
      noteto      ignore               1       8/6/2014 11:33:09

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Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 2000 total points
ID: 40243333
How have you configured Autosupport from On Command?
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Author Comment

by:Eprs_Admin
ID: 40243482
I sorted it out.
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Assisted Solution

by:Eprs_Admin
Eprs_Admin earned 0 total points
ID: 40243484
The problem was on two sites.

First:
The NETAPP doesn´t accept .local addresses.
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Assisted Solution

by:Eprs_Admin
Eprs_Admin earned 0 total points
ID: 40243485
Second:
On the default receive connector on our exchange server, the helo address is also a .local address.

I used another receive connector and added the IP´s of the NETAPP controllers.
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Author Comment

by:Eprs_Admin
ID: 40243486
Now each test mail comes in.
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Author Closing Comment

by:Eprs_Admin
ID: 40252695
I did it myself.
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