Leneo Edge E531 wireless not working

Hi,

Client has brought in her E531.

All seems to be working fine, Wireless card is enabled, I haven't noticed any funny setting in the properties of it, when hovering on the wireless icon on the tool bar is say there are connection available.

however, when I click on the wireless icon it shows there are no connection to attach to. The laptop is also in range of a previously connected SSID.

I have uninstalled and reinstalled the device. I have updated driver. I have removed battery for 10 minutes, found this on a forum.

I have hit F8 - wireless on/off on this model.

Any other ideas really appreciated,
thanks
Gareth
Gareth McKeeCEO/OwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
Open a command prompt (it may need to be an admin command prompt) and type:

NETSH WLAN SHOW PROFILES

Does it list connections?

You can delete connections not wanted (they can always be remade).

 netsh wlan delete profile name="Profile Name"

Try deleting the profile (or profiles) and restart. Now see if you can connect.
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Gareth McKeeCEO/OwnerAuthor Commented:
Hi John,

Thanks for the idea, no joy I am afraid.

Thank you
Gareth
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JohnBusiness Consultant (Owner)Commented:
There should be a wireless Icon near the bottom of the display. Does it light up?  That is, is the physical computer seeing live wireless. You need that before connecting.

Then try resetting TCP/IP.

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache

Restart the computer
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Gareth McKeeCEO/OwnerAuthor Commented:
HI John,

If you mean the wireless power icon by the clock, this is grey with a red 'x'. This changes to wired when a cat5 is plugged in, cable connectivity is working.

The wireless icon when hovered over shows - not connected - no connections are available
When clicked on it now shows no connections are available

There are definitely connections available.

I have reset TCP/IP as instructed.

If I go through the Windows trouble shooter it tells me to 'turn on wireless capability', I have hit the F8 key a hundred time. I can see no physical on/off key anywhere on the laptop.

Thanks
Gareth
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JohnBusiness Consultant (Owner)Commented:
There should be (my experience is regular Lenovo) a physical LED green wireless icon on the machine. Something that says that the machine itself sees wireless.

Lenovo machines also have a physical switch (side or back) to turn wireless on or off. Wireless may have been physically disabled.

Look for these. Wireless may be off and you will never connect if that is the case.

Try as above. The wireless card may be defective but try the obvious things first.
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rindiCommented:
What OS? Try booting from a LiveCD like Knoppix or Puppy, and then check whether wireless works from there:

http://knoppix.org
http://puppylinux.org

If it works from one of those distro's, it is an issue with your OS.

Also, open the cover to the wireless NIC. Then check if everything is properly seated (i'd remove the NIC, then put it back in). Also check the antenna wire(s) is/are properly attached. Sometimes if they are loose, you just won't get enough signal strength in order to connect.
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Gareth McKeeCEO/OwnerAuthor Commented:
Hi to you both,

John - this is my experience too, but no switch or lights on this one.

Rindi - I will give this a go, thanks.

Gareth
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JohnBusiness Consultant (Owner)Commented:
With all the information you have given us, it looks like the wireless card could be faulty. It could be there, and alive, but not working properly and so no connection.

It may also be worth your while to try a USB Wireless card in addition to booting with another CD as suggested by Rindi above.
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Gareth McKeeCEO/OwnerAuthor Commented:
That is where I was heading, but was hoping there was a super, special, laptop, funny hand shake with left knee showing type something I was missing.
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Gareth McKeeCEO/OwnerAuthor Commented:
Gone with cheap USB dongle, works great.

thanks guys.
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JohnBusiness Consultant (Owner)Commented:
@gareth629  - Thank you for the update and I was happy to help. Glad it is working for you.
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