Printing from 2008 R2 RDP Server (Terminal Server)

Posted on 2014-08-06
Last Modified: 2014-08-07
I have a user with an HP P2035 connected locally via USB.  She connects to QuickBooks via an RDP Session to our Terminal Server at a Data Center.  Until 2 days ago, there was no problem printing from the RDP Session to the local printer.  Now she can't print from the RDP session (not QB, not Word, not anything).  She has no issue printing locally to the HP, just the print jobs from the TS Session.  I have ripped the printer out locally and reinstalled. I have installed onto the Terminal Server.  Still nothing.  I am going nuts.  Please Help.
Question by:TalonAdmin

    Author Comment

    The Terminal (RDP) Server is on a Server 2008 R2 Standard.

    Author Comment

    Here is the error thrown on the Terminal Server.

    Event ID 372
    The document Intuit, owned by <user>, failed to print on printer HP LaserJet P2035 (redirected 8). Try to print the document again, or restart the print spooler.
    Data type: RAW. Size of the spool file in bytes: 2934. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\TS. Win32 error code returned by the print processor: 2147500037. Unspecified error
    LVL 16

    Accepted Solution

    The HP LaserJet P2035 uses a host based print driver which isn't supported in a remote desktop environment. I would try a PCL driver for a closely related printer such as the HP LaserJet P2015 PCL 5 (the P2035 does NOT support the PCL 6 printer language). Or, you could go with the PCL 5 version of the HP Universal Print Driver or UPD.

    For more information on HP printer support in terminal services & Citrix servers:

    That document states on page 9 that the P2035 isn't supported, but we got that model to work without any issues using a PCL 5 driver (either for the P2015 or the UPD).

    Author Closing Comment

    Thanks Spike99.  I used the UPD PCL5 and everything went 5x5.  Working again.  I am adding the solution to my KB's and slapped a label on the printer to remind me just in case it goes south ever again.  I appreciate the assist.
    Thanks again,
    LVL 16

    Expert Comment

    You're very welcome!  I am glad I could help! :)

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