<div>
Could it be that they changed the password and that there are still cached credentials on the machine itself? It could explain why the repair didn;t fix anything.<br />
Long story short, go to control Panel --&gt; &nbsp;Credential manager<br />
<br />
Here is a good article on how to remove them<br />
<a href="http://www.oucs.ox.ac.uk/nexus/outlook2010/credentials.xml" rel="ugc">http://www.oucs.ox.ac.uk/nexus/outlook2010/credentials.xml</a>
</div>


Could it be that they changed the password and that there are still cached credentials on the machine itself? It could explain why the repair didn;t fix anything.
Long story short, go to control Panel -->  Credential manager

Here is a good article on how to remove them
http://www.oucs.ox.ac.uk/nexus/outlook2010/credentials.xml [http://www.oucs.ox.ac.uk/nexus/outlook2010/credentials.xml]

<div>
This is the solution that worked. Had to contact microsoft technical support to get this fix.
</div>


This is the solution that worked. Had to contact microsoft technical support to get this fix.

<div>
<div class="content wysiwyg-content">
We are using Microsoft office 365 and the hosted exchange plan they offer. Yesterday 2 users came in and have been unable to get outlook working on their computer. It just keeps prompting for the password even though we are sure we are putting in the correct one. I tried resetting their passwords with the admin tool, tried running repair operation in outlook (fails), tried rebooting (obviously). I am not sure why this is only affecting 2 of our users and about 14 other people are all working perfectly fine. They are using outlook 2007, one pc is windows 7 and the other is windows 8. Any advice is appreciated.
</div>
</div>


We are using Microsoft office 365 and the hosted exchange plan they offer. Yesterday 2 users came in and have been unable to get outlook working on their computer. It just keeps prompting for the password even though we are sure we are putting in the correct one. I tried resetting their passwords with the admin tool, tried running repair operation in outlook (fails), tried rebooting (obviously). I am not sure why this is only affecting 2 of our users and about 14 other people are all working perfectly fine. They are using outlook 2007, one pc is windows 7 and the other is windows 8. Any advice is appreciated.

Outlook continuously prompts for password

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.