troubleshooting Question

need remote support solution for Mac

Avatar of Thomas Anthony
Thomas AnthonyFlag for United States of America asked on
Apple Hardware
10 Comments1 Solution425 ViewsLast Modified:
We have over 20 clients that have Mac computers in their work environment. Most are in a mixed environment; Windows and Mac. For Windows, we have been using TeamViewer and been very pleased with it's remote support capability. Unfortunately, it doesn't seem to work as well for Mac.
Our clients ask us to work on their machines after hours so they are usually logged off. Their systems don't hybernate so we are able to access their machines at any time. Unfortunately, with TeamViewer, it has to be logged in to the user to access.
Is there another remote solution that is cost effective that works with Mac and is easy to deploy? LogMeIn and GoToMyPC are not solutions we are willing to look at.
Thanks for your help.
Eoin OSullivan

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