troubleshooting Question

Location internet browsing after Cisco ASA install

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Nick SmithFlag for United Kingdom of Great Britain and Northern Ireland asked on
BroadbandStorage SoftwareSSL / HTTPS
4 Comments1 Solution257 ViewsLast Modified:
We have a very odd situation that I hope I can explain fully.

We are in the process of setting up an office in Japan with site to site VPN to our main office in London. Their previous setup was provided by their ISP which consisted of a Yamaha router and a Buffalo 24 port switch.
We have just replaced both units with a Cisco Catalyst 2960-X switch and a Cisco ASA 5505 firewall. L2L tunnel has been configured, established and test with the network in london so that the Japan office obtains DNS settings from London server (DHCP is configured from the ASA)
This all works fine, albeit a little slower than expected, apart from the fact that we are no unable to browse several websites. The first one I found was synology.com and another prime example is Twitter, other websites seem to be fine. Just the sites that are possibly location detecting. Due to the DNS setup, the outside world consider the Japan office to reside in the UK!
Since then we have disabled to L2L tunnel to see if it was that, but the problem still exists. I have no further ideas and have suggest we roll back the hardwae change until it can be resolved.
I have read that it could be ISP related and that international badwidth maybe handled poorly or very saturated.
Another idea that it might be an MTU or MSS issue on the PPPoE side of he ASA appliance but I have little knowledge on this.
I know this description may sound rather vague but it's an opener and very open to ideas and suggestions.
Thanks
ASKER CERTIFIED SOLUTION
Nick Smith
Head of IT

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