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winmail attachments

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Last Modified: 2014-08-07
I have some business associates who insist on using AOL for their email.   On occasion, I send them a perfectly innocent PDF or Word document, and what shows up at their end is a Winmail attachment (which they can't open).  This only happens with AOL recipients - and not all of them - and not always.  Is there a way to avoid or correct this?

Thanks,

Phil
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Once you get it that way, you cannot fix it. Your senders must send in the correct format. I have seen this and the sender always has to correct.

Sorry, I misread. If you attach and not use inline, it should work for your receivers. In my experience, attached files work best both ways.
DavidSysadmin

Commented:
normally this problem is when the sender use outlook and sending the mail in the RTF format.

you can choose from this formats on outlook:   text, html, rtf

the rtf format is only compatible to microsoft outlook. on any other mail client you would see the winmail attachment.

you can change this on the format section of the 'new mail' window in outlook
DavidSysadmin

Commented:
okay, do you use outlook? the problem only occurs if the sender use outlook and the receipient does not.

Author

Commented:
Thanks for getting back to me so quickly, guys.  Unfortunately, the attachment I sent from Outlook was a PDF document, and it was received through the recipient's AOL webmail server (I'm fairly certain that none of the people who have had this problem use Outlook).   Any other suggestions about how I can get a PDF to this recipient intact?
Business Consultant (Owner)
Most Valuable Expert 2012
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Commented:
This one is on us!
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Author

Commented:
Thank you.  P.S. I hate AOL.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@philsimmons  - You are most welcome and I was happy to help. Yes, I do not like AOL either.
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