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not all Emails subfolders sync on Iphone 5

Last Modified: 2016-09-07
I have a user that complain that his emails has stop synchronizing some of the subfolders.
When he goes to emails and contacts Fetch new data and he chose the exchange folder and he chose all the subfolders he want's it will select but if he goes back then come back to those settings only certain folders still select it. He want's it all. I taught is because he has rules and iPhone has or had some problems with that but he said that the problems start not to long ago. Nothing was changed on the exchange 2008 and it has SP3 and rollupupdate 13 on.
Any idea what can cause this.
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