Cannot print to a network Ricoh Afacio printer...

Hello,

Have a client with 30 pcs. All print a network Ricoh Afacio printer except ONE pc. All Windows 7 64 bit pcs. For the record, I and others who work with me have setup over 1000 windows 7 pcs, we know what we are doing. As you can imagine, we have tried everything except format the drive and start again which I believe we should not have to. Am I missing something? What we have done

1. Have the latest Riocoh driver
2. removed all RICOH settings in registry
3. removed manually all traces of any RICOH driver in c:\WINDOWS
4. The connection to the printer via perfect, <1ms
5. Tried three different drivers, PCL6, PCL5c, Universal Printer driver
6. A test page fails. Word fails, etc.
7. Here is the clincher: Can print to the other six networked printers without issue!
8. Recreated the port and tried GENERIC NETWORK CARD, RICOH NETWORK CARD, etc.
9. Removed Antivirus and firewall
10. Removed EMET 5
11. restarted the huge Ricoh printer
12. Restarted the pc countless of times
13. Used an older driver from another pc that prints to it. No go.

Have Not

Repaired Windows 7. In the past, this did not help.

Any tips would be appreciated. We are stumped. Ricoh is stumped. I have gone back to a restore point on the PC and the same thing happens. Ran an SFC /scannow. No problems. No problems in Event viewer. Event viewer is clean.

Thanks :)
LVL 2
dronethoughtAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Since your are direclty installing the printer on the PC what happens if you share the printer out from one of the pc's that are working and map the share and try to print to the share
0
dronethoughtAuthor Commented:
Hello Tim,
Good idea. I think we tried that but will verify with my tech.
Thank you
DT
0
dronethoughtAuthor Commented:
Well, first thought I was entering the wrong ip. Ended up being that the Ricoh driver and PhysX System Software - Nvidia. Also, had to delete all entries of Ricoh and it's ip address in the registry. Changed the NIC from Realtek to Intel Pro on the Desktop. Re-added the firewall rules. Boom, it works. Even though my firewall had already learned to allow traffic to that ip address. I believe it was the PhysX software and Ricoh's printer interface did not play well.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
hdhondtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.