Acronis 2014 Mount tib as drive fails with bsod in windows 8.1 with kmode exception not handled error

My client has a Vostro 200 sysem that was running XP. I am converting it to Windows 8.1. I backed up the XP system using Acronis 2014 and then I installed Windows 8.1. I mounted the backup (tib file) as drive k and the Pcmover transfer of the old system to the new system ran well. I then noticed that some applications didn't come over so I wanted to try again and tried to mount the backup as drive and now every time that I try it, if fails with a bsod kmode exception not handled error.

How can this be corrected?
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noxchoGlobal Support CoordinatorCommented:
It seems that you corrupted the driver for Acronis image mounter by using PCMover. Reinstall totally Acronis on 8.1 system (restart it must do) and try again to mount it.

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dovidfCEOAuthor Commented:
I uninstalled and reinstalled Acronis and it just so happened that the system updated itself with the latest Windows updates.

I mounted a different file and it worked. I then tried the file that was failing and it worked.
dovidfCEOAuthor Commented:
This plus windows updates did the trick.
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