Acronis 2014 Mount tib as drive fails with bsod in windows 8.1 with kmode exception not handled error

Posted on 2014-08-07
Medium Priority
Last Modified: 2016-10-27
My client has a Vostro 200 sysem that was running XP. I am converting it to Windows 8.1. I backed up the XP system using Acronis 2014 and then I installed Windows 8.1. I mounted the backup (tib file) as drive k and the Pcmover transfer of the old system to the new system ran well. I then noticed that some applications didn't come over so I wanted to try again and tried to mount the backup as drive and now every time that I try it, if fails with a bsod kmode exception not handled error.

How can this be corrected?
Question by:dovidf
  • 2
LVL 47

Accepted Solution

noxcho earned 2000 total points
ID: 40248113
It seems that you corrupted the driver for Acronis image mounter by using PCMover. Reinstall totally Acronis on 8.1 system (restart it must do) and try again to mount it.

Author Comment

ID: 40249080
I uninstalled and reinstalled Acronis and it just so happened that the system updated itself with the latest Windows updates.

I mounted a different file and it worked. I then tried the file that was failing and it worked.

Author Closing Comment

ID: 40249085
This plus windows updates did the trick.
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