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  • Status: Solved
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Free/Busy Info Unavailable in OWA & Outlook client

When we try to add ONLY "User A" to meeting request using Outlook client/OWA, no free busy information could be retrieved.

Other user try to add "User A" to meeting request also receive the same message.

I'm using Outlook 2007 and running on Exchange 2007. I did ran my outlook testing, availability can be connected.



Please advice
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suriyaehnop
Asked:
suriyaehnop
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1 Solution
 
rhandelsCommented:
Hey,

You could try to run the outlook /cleanfreebusy with the user account that has an issue with showing information (in your case user A??)
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suriyaehnopAuthor Commented:
ok let me try but when user A try from her Outlook, she able to view her free/busy
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rhandelsCommented:
When you look at free busy and you look at your own account the info (for as far as I'm aware)  is pulled out of your own calender. When you want to invite someone else, this info is pulled out of free/busy information.

Also, is the user connected to the network when starting up Outlook? And did you try to disable Cached Exchange Mode??
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suriyaehnopAuthor Commented:
thank for information
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