Free/Busy Info Unavailable in OWA & Outlook client

Posted on 2014-08-08
Last Modified: 2016-06-02
When we try to add ONLY "User A" to meeting request using Outlook client/OWA, no free busy information could be retrieved.

Other user try to add "User A" to meeting request also receive the same message.

I'm using Outlook 2007 and running on Exchange 2007. I did ran my outlook testing, availability can be connected.

Please advice
Question by:suriyaehnop
    LVL 23

    Expert Comment


    You could try to run the outlook /cleanfreebusy with the user account that has an issue with showing information (in your case user A??)
    LVL 18

    Author Comment

    ok let me try but when user A try from her Outlook, she able to view her free/busy
    LVL 23

    Accepted Solution

    When you look at free busy and you look at your own account the info (for as far as I'm aware)  is pulled out of your own calender. When you want to invite someone else, this info is pulled out of free/busy information.

    Also, is the user connected to the network when starting up Outlook? And did you try to disable Cached Exchange Mode??
    LVL 18

    Author Comment

    thank for information

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