Locked out of my account on Win 8.1 because my fingerprint is not being recognised and I am being REQUIRED by Windows (not through a policy object) to enter both password and fingerprint
Posted on 2014-08-08
I have just purchased a new laptop to replace my stolen old one. Both had fingerprint scanners, but I've been having problems with the new one only recognising my fingerprint about 20% of the time, even after multiple re-entries of the fingerprint. In hindsight I realise this may be because of a small cut on the side of my finger, small enough that I didn't even think of it, and the fingerprint was recorded with that cut only hours earlier. Anyway, I've generally being trying to unsuccessfully log on several times with my fingerprint in the hope it will start working and then manually entering the password when it inevitably didn't. Manually entering the password had been no problem. However the last time I tried to enter it I received the following message :
"Access to windows cannot be granted until you authenticate with all your required devices" and it now REQUIRES me to enter the fingerprint before it will let me login. Obviously I can't do this, I've tried who knows how many times to rescan the finger in the hope that one time it will catch. Assuming it is the cut slowly healing that is causing the misreading, my fingerprint will only get less readable.
The computer is on a domain, and I am the administrator of that domain, and only person on it, so I can say definitely that there has been no changes to security policy or any setup that would require double authentication. In fact, the single password or fingerprint scan had been working normally up until an hour before.
Can anyone suggest what I can do to get around this. Otherwise I am effectively blocked from using my own user (which is the one I use to do all of my work). I thought I could maybe reset the password as Administrator but I can't. I'm not all that literate with Windows server, to put my skill level into context, I'm basically just a programmer who has bought a Server box and has tried to learn enough about DNS, DHCP, AD etc, to do my best but eventually required someone who knew what they were doing to help me with the main setup. I have a basic knowledge of what I am doing, but not advanced. Looking on the internet for this problem I got pretty much zero hits, I seem to be almost the first person in history to have encountered it (could a windows update have caused it?).
Can anyone suggest what I can do? Otherwise I am lost as to how to go forward, and like I said before, I am completely shut out of my development account.