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Xerox Secure print problem from Adobe CS5.5 MAC10.9 and 10.8

Hi

I have recently installed a new Xerox WorkCentre 7835 printer and setup Standard accounting to track and report on usage etc. The secure print works perfectly fine on Win 7. However, I have 2 MAC's onsite running 10.8 and 10.9 with Adobe CS5.5. Secure print works fine from Excel and Word, but when printing from any of the Adobe apps it gives an issue

When you go in on the secure setting within Adobe and check the settings all is ok and then it prints correctly. If you print the same doc again but without going into the secure setting an error page prints out on the printer.

Regards,
Jacques

ASKER CERTIFIED SOLUTION

Subrat (C++ windows/Linux)

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Jacquesdl

ASKER

The issue is also affecting the Excel and Word on the MAC's, but in a different way. If you set the secure pin and settings in Excel and print something it works and you can the document again without entering the pin etc. again. However as soon as you close Excel and open it again it gives the same error. The error that prints out on the printer "the print job was deleted because invalid accounting codes were entered."

Jacquesdl

ASKER

Hi

I received feedback from a Xerox partner that there is an issue with the driver for MAC's that will be fixed in the next release.

Jacquesdl

ASKER

I received feedback from a Xerox partner that there is an issue with the driver for MAC's that will be fixed in the next release.