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Xerox Secure print problem from Adobe CS5.5 MAC10.9 and 10.8

Posted on 2014-08-08
Medium Priority
Last Modified: 2014-09-08

I have recently installed a new Xerox WorkCentre 7835 printer and setup Standard accounting to track and report on usage etc. The secure print works perfectly fine on Win 7. However, I have 2 MAC's onsite running 10.8 and 10.9 with Adobe CS5.5. Secure print works fine from Excel and Word, but when printing from any of the Adobe apps it gives an issue

When you go in on the secure setting within Adobe and check the settings all is ok and then it prints correctly. If you print the same doc again but without going into the secure setting an error page prints out on the printer.

Question by:Jacquesdl
  • 3

Accepted Solution

Subrat (C++ windows/Linux) earned 1500 total points
ID: 40254793
What error is displaying in print report? It seems to be a problem in xerox software.You can send the .ps file generated from adobe to XEROX for debug.

Author Comment

ID: 40257671
The issue is also affecting the Excel and Word on the MAC's, but in a different way. If you set the secure pin and settings in Excel and print something it works and you can the document again without entering the pin etc. again. However as soon as you close Excel and open it again it gives the same error. The error that prints out on the printer "the print job was deleted because invalid accounting codes were entered."

Author Comment

ID: 40309561

I received feedback from a Xerox partner that there is an issue with the driver for MAC's that will be fixed in the next release.

Author Closing Comment

ID: 40309563
I received feedback from a Xerox partner that there is an issue with the driver for MAC's that will be fixed in the next release.

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