troubleshooting Question

Xerox Secure print problem from Adobe CS5.5 MAC10.9 and 10.8

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JacquesdlFlag for South Africa asked on
Mac OS X
4 Comments1 Solution646 ViewsLast Modified:
Hi

I have recently installed a new Xerox WorkCentre 7835 printer and setup Standard accounting to track and report on usage etc. The secure print works perfectly fine on Win 7. However, I have 2 MAC's onsite running 10.8 and 10.9 with Adobe CS5.5. Secure print works fine from Excel and Word, but when printing from any of the Adobe apps it gives an issue

When you go in on the secure setting within Adobe and check the settings all is ok and then it prints correctly. If you print the same doc again but without going into the secure setting an error page prints out on the printer.

Regards,
Jacques
ASKER CERTIFIED SOLUTION
Subrat (C++ windows/Linux)
Software Engineer

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