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Service hangs when starting on 2008 R2 server

Posted on 2014-08-08
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Last Modified: 2014-08-20
i have a service that we have been installing on 2003 r2 32 bit server that works fine on 2003 server. When I install the the service on 2008 R2 server the service installs fine but hangs when I try to start it. The only error I get is "the service did not start in a timely fashion".

This very vague I understand but I don't have any errors to work with and need to get this service to start. Can anyone offer any suggestions on what I may need to do to get this service to start?
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Question by:jimmylew52
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Expert Comment

by:Thomas Grassi
ID: 40248805
What is the service you are installing?

Sounds like this service is not supported on 2008 server.

You service may not run on 64 bit server.
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Author Comment

by:jimmylew52
ID: 40248816
It is a custom service for our application. It appears to be a DCOM permission issue but without an error message of some kind I am lost as to how to find the DCOM setting that needs to be modified.
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Thomas Grassi earned 2000 total points
ID: 40249146
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Author Comment

by:jimmylew52
ID: 40249201
Thank You,

DCOM is enabled, The second link does not seem to apply.

I am now having the same problem with a 2003 r2 server that normally does not have any problems installing the service.
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Expert Comment

by:Thomas Grassi
ID: 40250017
Jimmy

Have you looked at the event log especially the system log and application log

start service then look at both logs

what you get?
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Author Comment

by:jimmylew52
ID: 40253815
Only say that the service did not start in a timely fashion.

Update, Problem solved. - The configuration found in the database was at fault. Once the corrections were made to the data base the service started. I did not know the service was dependant on the database configuration.   :-(
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Author Comment

by:jimmylew52
ID: 40253867
That was the problem with the 32 bit server, The 2008 R2 server will still not start the service.
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Expert Comment

by:Thomas Grassi
ID: 40253886
When you try in on the 2008 server what does the event logs show?
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Author Comment

by:jimmylew52
ID: 40256823
event logs show the service did not start in a timely manner.

Update:     The problem was the database configuration on the 2008 server also.
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Author Closing Comment

by:jimmylew52
ID: 40273441
Clues in these links lead me to the solution.
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