troubleshooting Question

Cisco VOIP Project

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denver218Flag for United States of America asked on
Voice Over IPRoutersIP Telephony
8 Comments4 Solutions524 ViewsLast Modified:
I am going to replace a customer’s old PBX with a Cisco CME/CUE solution.  They just added another requirement, which is huge, and I’m trying to figure it out.  This is a retirement facility.  The VOIP solution was going to be just for the office staff,etc, but we just found out that residents that live in the facility also get phone service via their current PBX.  So they actually provide them phone service and bill them for it. They have direct numbers to the rooms so they can be called directly from the outside.  They want reporting capabilities for the residents, so am researching a call accounting software now.  Can I integrate a 3rd party call accounting software with CME or do I need CUCM?  The business itself if getting all Cisco IP Phones, but that is not cost effective for the resident rooms.  They currently have normal two wire analog phones, and we want to keep them with what they are comfortable using.   Is using an ATA in each resident room the only way that they could continue to use their analog phones on the  VOIP system?  Can I still use the accounting software to look at placed  calls coming from their analog phones that are plugged into the ATA?  The business will have one main number and use CUE as an autoattendent , but residents will have direct numbers.  Any assistance would be helpful.
greg ward
Senior Systems Engineer

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