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Cisco VOIP Project

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Last Modified: 2014-08-22
I am going to replace a customer’s old PBX with a Cisco CME/CUE solution.  They just added another requirement, which is huge, and I’m trying to figure it out.  This is a retirement facility.  The VOIP solution was going to be just for the office staff,etc, but we just found out that residents that live in the facility also get phone service via their current PBX.  So they actually provide them phone service and bill them for it. They have direct numbers to the rooms so they can be called directly from the outside.  They want reporting capabilities for the residents, so am researching a call accounting software now.  Can I integrate a 3rd party call accounting software with CME or do I need CUCM?  The business itself if getting all Cisco IP Phones, but that is not cost effective for the resident rooms.  They currently have normal two wire analog phones, and we want to keep them with what they are comfortable using.   Is using an ATA in each resident room the only way that they could continue to use their analog phones on the  VOIP system?  Can I still use the accounting software to look at placed  calls coming from their analog phones that are plugged into the ATA?  The business will have one main number and use CUE as an autoattendent , but residents will have direct numbers.  Any assistance would be helpful.
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Senior Systems Engineer
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deepdraw, the business side of things is going to go all VOIP.  As far as the residents go, they have about 80 lines.  Each of them have their own type of analog phone.  I am going to talk with the telco about costs and upgrading service.

arnold, I will be providing a the voice gateway.  The PBX is not broken.  From what they have told me they have 32 digital lines and 144 analog lines.  I think we can definitely find out the average numbers of calls and reduce costs by eliminating some lines.   I never thought about  actually connecting the Voice gateway router to the PBX.  What all needs to happen for something like this?

eeRoot, that is the solution I am actually pushing for.  Why buy more analog equipment if they can use the existing PBX for residents.  They use a program called TAPIT for call accounting.  Then the business side of things could go all VOIP.  Or I could somehow integrate the Voice gateway with the PBX like arnold said, but I'm unsure how that work and call routing works.
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It depends on the PBX. Some cisco on which you would terminate the DSX1 feed/s, have options for FXS ports that could be used to feed the old PBX. The difficulty with pass through deals with how you will pass the called number from the cisco to the PBX behind it.

Many PBXs have the option of having a DSX/T1 feed versus an analog line and output to analog lines. Which existing PBX issued by the residents?


What do you mean 32 digital/144 analog?


When dealing with the telco/office get a complete picture of what they currently have.

There are VOIP feed into the PBX while the resident equipment remains analog.
greg wardSenior Systems Engineer
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Have you thought about how many voice-mail mailboxes you need and how many conference calls you will be able to handle for the business.
Have you looked at moving to incoming SIP lines as it might be a cheaper solution than analog/digital, you would probably lose the phone numbers you currently have...
Once you know exactly what your needs are and where you can be flexible you are in a good position to move forward.


Regards

Author

Commented:
thanks guys.  I think we are leaning for just using the VOIP for the business side of things, and using the old PBX for everything else.
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