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Exchange Mail Archive from client side

how can we archive the mail archive process from the client end which will done via outlook 2007/2010/2013 with exchange 2010 server SP1 . I have done one user with the date range and run the archive process for few users and  found-out that no mail on the archive folder itself. however we can see the mail folder structure  as it's on the archive section.this has done form the outlook client end . not the server side .

Do I have to  enable any archive feature from the mailbox  properties section  . I had a look on the users archive features  and not active to enable ? do we need separate license or any configuration will enable this feature to enable that process .
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cur
Asked:
cur
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3 Solutions
 
Tej Pratap Shukla ~DexterServer AdministratorCommented:
Hey there,

Please check if you have cached exchange mode enabled in Outlook, here's how you do it if you haven't:
Launch Outlook and navigate to On the Tools menu, click Account Settings..
On the E-mail tab, click the Exchange Server account, and then click Change
.
Under Microsoft Exchange server, select the Use Cached Exchange Mode check box

If you already had done that, please check if you have proper Delegate access for accessing another user's mailbox data.
If still, the problem persists refer to http://technet.microsoft.com/en-in/library/dd979795(v=exchg.141).aspx to know about Archiving and ensure you haven't missed anything.

Thanks
~Dex
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curAuthor Commented:
I have check further on the client end find-out that 2007 and 2010 outlook client working fine
we have outlook  running part of outlook home and business edition 2013 . Any thing to do with the edition
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Tej Pratap Shukla ~DexterServer AdministratorCommented:
Well, yes you are right Outlook 2013 has issues with exchange 2010 deployment here's a list of the features supported by Outlook 13 in exchange 2010 deployment http://technet.microsoft.com/en-us/library/cc178996(v=office.15).aspx.  Is your Exchange Hybrid deployed?
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Simon Butler (Sembee)ConsultantCommented:
Exchange 2010 SP1 is no longer supported, and I am not surprised that Outlook 2013 doesn't work as I am pretty sure that is not a supported combination.
You need to update the server to Exchange 2010 SP3, install the latest rollup and also ensure that Outlook 2013 is fully updates.

However I would also strongly discourage you from using the Outlook archiving feature. It creates PST files, which are very fragile and almost impossible to backup. I tell clients there is no difference between deleting the content and storing it in a PST file - it will be lost eventually.

If you need to retain the data, then I would look at using either a third party archiving product, or purchasing Enterprise CALs and using the native archive.

Simon.
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