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HELP! - PC is stuck on Choose An Option Screen

Hello mates,

My niece leaves today around 4PM Eastern to start her college journey.

Her laptop broke and I bought the parts needed to fix it and fixed it.

She asked for viruses and malwares to be cleaned.

I cleaned everything except one that says, Trojan.svchost.exe.

My anti virus software as well as malwarebytes keep detecting this object.

After some research,  I found this link
https://forums.malwarebytes.org/index.php?/topic/119709-malwarebytes-detects-trojanagent-svchostexe/

 and followed it till #6.

#6 asks that PC be restarted normally.

When I tried to restart the PC, it won't book to desk top.

Rather, I am stuck on the screen that says, Choose An Option

Test Memory
Test System
Exit

It doesn't matter what I tried, it brings me back to the screen.

This problem didn't exist before.

This is nerve-racking because she is coming to pick up her laptop in a few hourse.

Your urgent assistance is greatly appreciated
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sammySeltzer
Asked:
sammySeltzer
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
Her laptop broke and I bought the parts needed to fix it and fixed it. When I tried to restart the PC, it won't book to desk top.  Rather, I am stuck on the screen that says, Choose An Option

It is within reason that the repair did not fix all the problems.

I cleaned everything except one that says, Trojan.svchost.exe.

It is also feasible that the machine had excessive viruses and possibly a root kit virus (above) and may be beyond economical use of time to repair.
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sammySeltzerAuthor Commented:
The broke laptop has nothing to do with the virus.

For instance, I had to replace the bezel, the hinges and the back cover.

None of that should impact the way the laptop works on the inside.

I am having difficulty following your reasoning, all respect intended.
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John HurstBusiness Consultant (Owner)Commented:
You did not tell us what broke so there was NO way to know what you fixed. Yes, case and hinge work has nothing to do with viruses.

Root kit viruses wreck computers and are usually difficult to eradicate.

Try TDSKiller and see if that can get to the virus.

http://usa.kaspersky.com/downloads/TDSSKiller
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sammySeltzerAuthor Commented:
How can I fix it when I can't even boot to desktop?
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John HurstBusiness Consultant (Owner)Commented:
You can boot from a bootable CD (Ultimate Boot CD or similar) and run TDSKiller that way.

It may be easier and faster to boot from any CD, back up critical data and reimage the system.

It may help you to remember that people with computer viruses are never hapless victims. They click on dodgy links and wreck their machines. Happens over and over again. People never learn either.
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sammySeltzerAuthor Commented:
I just thought of one thing.

If I reverse what I did from the link I posted, will that help to restore it to atleast what it was before I started this latest round of cleanups?

I know it is a bit hypothetical but I am hoping that experience can prevail here.

Then if that doesn't work, I will do just that - reimage the doggone thing.

This is not the way I wanted to spend this weekend.

After a long week of busy schedule, I wanted to relax a bit.
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John HurstBusiness Consultant (Owner)Commented:
If I reverse what I did from the link I posted, will that help to restore it to atleast what it was before I started this latest round of cleanups?

You can try that. I usually try to be selective when using Malwarebytes or any other cleaner. So if you are able to reverse some of the deletions, it may be the machine to a bootable state.
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sammySeltzerAuthor Commented:
I was able to back up the data, reimage the pc hd and did a fresh install.

This is really not what I wanted. I was hoping to understand to why the issue I mentioned at the beginning, what causes it and how to fix it/prevent it.

I am fairly knowledgeable about fixing PCs even though officially, I am developer/programmer.

In any case, all is well now.

Thanks for responding to my thread.
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John HurstBusiness Consultant (Owner)Commented:
@sammySeltzer  - Thanks for the update. I understand that reimaging is inconvenient, but you got it going and that is happy news.
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