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feck1Flag for Ireland

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100s of bounced email messages after a customer opened a .zip file in their email

Ive ran super anti spy and mbam and other av software and removed "mind spark" sw and some other rubbish.

The question is do they have the email password and are spamming from another machine and not the customers.
The customer is on hols now and Im just researching what to do next if thats the case ....  


========== example 1 =====================

Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  ****@aol.com
    SMTP error from remote mail server after RCPT TO:<*****@aol.com>:
    host mailin-02.mx.aol.com [64.12.88.163]: 550 5.1.1
<****@aol.com>:
    Recipient address rejected: aol.com


========== example 2 =====================

Subject: Warning: message 1XFTEs-0006Ds-Bc delayed 24 hours

This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on smtp.hosts.co.uk.

The message identifier is:     1XFTEs-0006Ds-Bc
The date of the message is:    Thu, 07 Aug 2014 22:19:00 +0300
The subject of the message is: Notice of appearance in court No#3302

The address to which the message has not yet been delivered is:

  *****@******.com

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.
SOLUTION
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David Johnson, CD
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Thanks all.  I was thinking along the same lines.