In short, received call went to clients because they fell for the bogus phone call from Microsoft about their PC polluting the internet.
After a short while and allowing them (bogus caller) to link into their PC, they realized it was bogus, hung up and rebooted PC. After rebooting they found legit article on Microsoft website about bogus phone calls. They followed steps on Microsoft website to check PC and even loaded Microsoft Essentials. Their scan found nothing, but then they called me because they were concerned.
Went to home, PC booted normally under the only user profile on startup screen after entering password. Installed Malwarebytes PRO, ESET AV and deleted ME. Ran scans and PC came back clean. Several successful reboots and sign in before I left.
Client called later and said they were now getting this error on their attempt to log on to this PC: "User Profile Service failed the logon. User Profile cannot be loaded"
I am assuming that steps found here will resolve this problem: http://support.microsoft.com/kb/947215/en-us
? Open to other quicker suggestions if you have one?
I will not be back on the PC until Tuesday, so I also do not know what sign on profiles I will or will not get via F8 so I am assuming, at this point, only the one that cannot sign on since there are no other choices when the PC starts. Fingers crossed that in safe mode I can get into this account.
Any thoughts would be appreciated to make this go well and quick! I assume the only way to create a new admin account
, should logging on at F8 fails, is via inserting a windows disk and booting to a prompt there and creating a new admin account or making the admin account active?
Thanks in advance!