SCCM Remote Control by Mac Address

I have worked in an environment where their Help Desk use SCCM console, and when they remote to end user computers they ask them for last 4 characters of MAC address of the computer. The reason is, all the devices in that company  are labeled with MAC addresses.
so when they get the last 4 Characters of the MAC address , If I remember they put that between percent signs, example: %a4cd%, this will get help desk to the right computer.

I wonder how you can configure that in SCCM2012.

Any help will be very much appreciated.


** I posted the same question in the past but the answer was there is no such remote control by MAC address.
However there is .....

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_28177334.html
Thanks
jskfanAsked:
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
So the hostname has mac address in the name?
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
BTW what is the name of your current remote control software?
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jskfanAuthor Commented:
The hostname is not the MAC Address
remote control software used is the tool included fro remote control view (CmRcViewer.exe) in SCCM 2012.
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jskfanAuthor Commented:
Well, assuming the computer name is  its whole MAC address..
 OR
 name + last 4 characters of the MAC address ,ex: Computera1dc

I have seen help desk asking end user for just last 4 characters of the MAC address, and on Remote Control Viewer, they type %a1dc% and they connect to the remote user computer....

I do not understand how Remote control viewer understand the % sign
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
You can search the name in device list and then right click on it in SCCM.
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
It is SCCM which understands %
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jskfanAuthor Commented:
<<<<You can search the name in device list and then right click on it in SCCM. >>>.

Helpdesk will have Remote Controle viewer only
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Send a screenshot. I can tell more then.
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jskfanAuthor Commented:
In my lab I am not using Mac address as hostname...
What I was asking, if for instance at the company I worked for if they have for instance the hostname is the same as the Mac Address, or the last four characters of the computer name are last 4 characters of Mac address for instance computer2b3d

in either case, how does SCCM remote control understand the % sign, because helpdesk will ask the end user about the last 4 characters of the MAC address, then after the end user tells them about it, helpdesk will type something %2b3d%, or maybe just %2b3d
this will connect them to the end user computer.

I want to know how SCCM remote control understand the % sign
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Send a screenshot. I can tell  more then
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jskfanAuthor Commented:
I will get back with this later...
Thanks
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