[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

SonicWall TZ215 admin login from across the VPN using Firefox doesn't work, Chrome/IE does

Posted on 2014-08-11
8
Medium Priority
?
595 Views
Last Modified: 2014-08-12
We have two SonicWall TZ215's running SonicOS Enhanced 5.8.1.8-42o at two remote locations.  We have a VPN setup and I have enabled the features in the VPN tunnel to allow HTTP, HTTPS, and SSH remote administration.  It works properly using Google Chrome 36.0.1985.125 and Internet Explorer 11.0.9600.17126.  

However, it will not allow me to login using Mozilla Firefox 31.0.  It gives the me the login on Firefox, then I fill in the password, and it attempts to login but goes right back to the login screen.  Mozilla Firefox is my preferred browser and I have been using Chrome to administer the SonicWalls for now but I am just curious as to why the login doesn't work.

In testing, I have removed the Self-Signed SSL Certificate from inside of the Firefox browser at the following location but it didn't make any difference on login capabilities:
Options - Advanced - View Certificates - Certificates - the remove the SonicWall certificate for that specific IP address
Then at next login, I need to click "I Understand the Risks" and then I Confirm the Security Certificate and Permanently Store it to get the login.  This is the login that just keeps looping around after I enter the details and click login.

I just find it odd that it doesn't work in Firefox and wanted to see if anyone else experienced this issue.  I have done some Google searches and haven't had any luck finding others with the same issues or they haven't documented it well enough to be found.  For the record, I haven't tried to login locally (not over VPN) using Firefox because I don't have a local computer with Firefox but I don't believe that would be related anyways.
0
Comment
Question by:alatham23
  • 4
  • 4
8 Comments
 
LVL 32

Expert Comment

by:masnrock
ID: 40255364
Have you tried allowing administration from the outside world, then tried logging into the Sonicwall without the VPN?
0
 

Author Comment

by:alatham23
ID: 40255431
Yes, I have that turned on for both firewalls and one works from the outside in Firefox and the other does not.  I am one for four for working in Firefox.  TZ215#1 - works outside, not on VPN in Firefox.  TZ215#2 - doesn't work outside or VPN in Firefox.

I am just more curious as to what would be causing this.  Perhaps it is the self-signed certificates that they use.
0
 
LVL 32

Expert Comment

by:masnrock
ID: 40255440
What version of firmware is each one using?
0
New Tabletop Appliances Blow Competitors Away!

WatchGuard’s new T15, T35 and T55 tabletop UTMs provide the highest-performing security inspection in their class, allowing users at small offices, home offices and distributed enterprises to experience blazing-fast Internet speeds without sacrificing enterprise-grade security.

 
LVL 32

Assisted Solution

by:masnrock
masnrock earned 1000 total points
ID: 40255448
Sorry... meant to ask if you had tried updating the firmware. I would say try 5.9, but it is a mixed bag.
0
 

Author Comment

by:alatham23
ID: 40255451
The one that works on WAN but not VPN is on SonicOS Enhanced 5.8.1.8-42o.

The other one is using the same version actually - SonicOS Enhanced 5.8.1.8-42o.  This one has a note at the top "New firmware version 5.8.1.14-48o is available".  Maybe I should do that and see if that helps.
0
 

Author Comment

by:alatham23
ID: 40255468
The only issues I know of that were limited for sure in 5.9 was the ability to merge the WIFI and LAN networks together that I experienced on another SonicWall TZ 100W.  I may see about possibly upgrading to a newer version after hours of course.

Our local side of the VPN is a SonicWall NSA 220 with SonicOS Enhanced 5.9.0.3-117o.  I could try and match that version and see if that helps.
0
 
LVL 32

Accepted Solution

by:
masnrock earned 1000 total points
ID: 40256704
Alright. Be careful... on some firewalls, there is a bug with the content filter acting very screwy when certain 5.9 firmware is loaded, forcing you to use one of their hotfix releases. I would try to stay within 5.8 for now, then work from there if needed.
0
 

Author Comment

by:alatham23
ID: 40256716
Yeah, I will just stick with my 5.8 that is working.  But maybe it is just a bug in the release I have.  The other big update on the 5.9 is the word Dell and the whole GUI is a bit cleaner but that's alright, not necessary.  Thanks for the advice.
0

Featured Post

 The Evil-ution of Network Security Threats

What are the hacks that forever changed the security industry? To answer that question, we created an exciting new eBook that takes you on a trip through hacking history. It explores the top hacks from the 80s to 2010s, why they mattered, and how the security industry responded.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Originally, this post was published on Monitis Blog, you can check it here . It goes without saying that technology has transformed society and the very nature of how we live, work, and communicate in ways that would’ve been incomprehensible 5 ye…
This program is used to assist in finding and resolving common problems with wireless connections.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question