workstation joining the domain issues

johnny181 used Ask the Experts™
We have run into this a number of times and I am not sure where to locate the issue. We have an image of our laptops done by Acronis software. After we put the image back onto the laptop, we leave it unplugged, change the name, restart and then join the domain. This is where we have issues. It keeps giving us an error message;

The domain name "INTERNALDOMAIN" might be a NetBIOS domain name.  If this is the case, verify that the domain name is properly registered with WINS.

If you are certain that the name is not a NetBIOS domain name, then the following information can help you troubleshoot your DNS configuration.

The following error occurred when DNS was queried for the service location (SRV) resource record used to locate an Active Directory Domain Controller (AD DC) for domain " INTERNALDOMAIN ":

The error was: "DNS name does not exist."
(error code 0x0000232B RCODE_NAME_ERROR)

The query was for the SRV record for _ldap._tcp.dc._msdcs. INTERNALDOMAIN
Common causes of this error include the following:

- The DNS SRV records required to locate a AD DC for the domain are not registered in DNS. These records are registered with a DNS server automatically when a AD DC is added to a domain. They are updated by the AD DC at set intervals. This computer is configured to use DNS servers with the following IP addresses:

- One or more of the following zones do not include delegation to its child zone:

. (the root zone)

To resolve this, I statically set the current IP address, mask and gateway and then I am able to attach the machine to the domain. Once I do that, I restart it, log into the domain, remove the static IP info and everything works fine after that. 15 and 17 are our DNS servers.

So what is our problem and how do I fix it?
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
My quick answer here might be just adding the domain suffix to the search list in the network adapter.

I am assuming from here that you are simply trying to add them to domain, where the domain name might be domain.local etc, if this is the case then just adding domain.local to your search suffix should fix this.
Few suggestions

• Add your domain suffix to DHCP
• Use the full domain in the domain to join - not just the NETBIOS domain name
• If you're using WINS you may have some stale records and you can stop using WINS by removing it from DHCP
request for some more info which might give you a direction -

- doe Acronis software run sysprep or changes SID after deploying image? this might not be relevant to your issue but I thought it's worth to ask.
- After you put the image back onto the laptop, what is the IP address configurations of that image or laptop, is it static or configured to get IP from DHCP? does your dhcp provide correct IP configurations to these newly deployed images?
- we leave it unplugged, change the name, restart and then join the domain.
      this does not seems to be a standard way of deploying images, most of these tasks are taken care by sysprep, you might want to review your deployment process.

overall, this seems to be the issue related to your P/Network configurations once image is deployed.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial