Add alias address to default GAL in exchange 2007 sp3

Posted on 2014-08-11
Last Modified: 2014-08-13
I have a user that is using the email addresses property in order to receive email going to the email address setup with her maiden name. The problem is, the large organization still has people emailing the old address using GAL (global address list) from outlook. It's very odd, but within GAL, the old old name is either showing up as the active directory user name, rather than the alias email address, or on some users' outlook, not at all.

Is there a way to manually add an email address and user name for the purpose of supporting aliases?

(quick example, if necessary, Sarah Connor becomes Sarah O'reilley, so now her email address becomes an alias, and the main email addres becomes But people want to see Sarah Connor appear from GAL when they do a search in the address book within outlook, not just Sarah O'reilley).
Question by:BitTrekker
    LVL 41

    Expert Comment

    Change the email address and GAL will update it automatically and Outlook with download the OAB I suggest you to do it on weekend.
    LVL 63

    Accepted Solution

    If you want both names to appear in the GAL, the only way is to have two accounts.
    Setup the second account to forward to the first.

    LVL 1

    Author Closing Comment

    Perfect, thank you Simon, I thought so but I needed to make sure. Arnit is correct that this should be done on the weekend.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Set OWA language and time zone in Exchange for individuals, all users or per database.
    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
    This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now