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WIndows 8 - come to blank screen after login page - nothing else shows - have to use explorer.exe from task manager to get desktop

Boot up laptop, normal login screen comes up, after putting in credentials, comes up to background with no icons or anything else. I can ctrl-alt-delete to bring up task manager and run explorer.exe from there. After that desktop and the rest comes up. I was going to run anti-virus and malware scanners, but wanted to try and correct this first, because with my luck, if I don't, I won't be able to get back to this screen again.
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ADJ-admin
Asked:
ADJ-admin
1 Solution
 
ADJ-adminAuthor Commented:
I have checked registry settings and they "appear" to be correct at this time.
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David Johnson, CD, MVPOwnerCommented:
check your registry
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\Shell
REG_SZ value explorer.exe
like so
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ADJ-adminAuthor Commented:
that value is correct.
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zLevaCommented:
Which reg keys you have checked exactly? explorer.exe should be there as a string value named "Shell" in HKLM\SOFTWARE\Microsoft\Windows NT\Currentversion\Winlogon

Is this happening when you boot to safe mode also?
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David Johnson, CD, MVPOwnerCommented:
try a fully qualified name: c:\windows\explorer.exe
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Natty GregIn Theory (IT)Commented:
The system is corrupt reload is your best option, trying to fix it will only cause you more headache
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ADJ-adminAuthor Commented:
zLeva: yes the entry explorer.exe is under String value share

David: do you mean change the explorer.exe under shell to c:\windows\explorer.exe ?

nattygreg: that is last resort, not my machine, sensitive user so need to try and keep as is instead of reload, would be struggle to put back afterwards.
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ADJ-adminAuthor Commented:
David, can you confirm my question above?
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David Johnson, CD, MVPOwnerCommented:
yes c:\windows\explorer.exe is the full path. you might want to check the user and machine path's environment variables
it should start with:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;
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ADJ-adminAuthor Commented:
variables are correct, path has been changed, issue persists.
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ADJ-adminAuthor Commented:
was able to run a series of anti virus and malware cleaners and fix the problem myself.
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ADJ-adminAuthor Commented:
Not exactly sure which piece that was cleaned was causing the issue, but after Malwarebytes, SpyBot  and Kaspersky, I was able to get the problem solved.
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