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outlook failure to connect to exchange

Posted on 2014-08-12
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Last Modified: 2014-09-01
Hi, for some reason outlooks cannot connect to the exchange server. We have a blackberry set up to have emails sent to a users mailbox to be forwarded to his blackberry and that is working. But outlook on the client machines cant connect
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Question by:censura
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40255548
You need to provide more information.
Version of Exchange.
Any load balancer?
What has changed recently?
Are all services running?

Emails being forwarded to an external device doesn't really prove a great deal, particularly with regards to client access.

However there is simply not enough information.

Simon.
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Author Comment

by:censura
ID: 40255552
Exchange 2003
No load balancer
Nothing has changed
All services say they are running
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LVL 63

Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 40255573
Have you rebooted the server? Problems like this do not usually occur on their own, so something must have changed.

Simon.
0
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Author Comment

by:censura
ID: 40255576
We rebooted after the issue occurred after stopping and starting services with still no success , but that did not resolve it either
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40255894
Any errors in the event viewer?
Does OWA work?

Simon
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Author Comment

by:censura
ID: 40255927
We can get to the login screen for the owa but get error

HTTP/1.1 503 Service Unavailable

I also noticed when i looked at the server config (email ) and it said HTTP said not connected

The clients can connect to the server an see shared folders etc and internet is fine
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Author Comment

by:censura
ID: 40255933
There is plenty of free space on drives
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40256025
Is the database mounted? You could have gone over the 75gb limit which would dismount the database.

Simon.
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Author Comment

by:censura
ID: 40256304
It had and I remounted it but still that did not fix it either
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40258749
Not really much more I can suggest.
If the database had dismounted that would stop the clients from connecting, and therefore remounting should bring them back online - if the database is staying mounted of course.

Simon.
0
 

Author Comment

by:censura
ID: 40296687
I've requested that this question be closed as follows:

Accepted answer: 0 points for censura's comment #a40255933

for the following reason:

ok
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Author Closing Comment

by:censura
ID: 40296688
great
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