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Mail from a new user on the SBS 2011 domain, who uses OWA has all mail going into recipient's junk mail

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Last Modified: 2014-09-05
a user that is always out of the office, uses OWA to use his email on the domain.  When he sends mail to other users in the domain, all mail goes into their junk mail folder.

Is that something in outlook?  Or on the exchange server?  

Any recommendations on how to resolve this?
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