troubleshooting Question

Additional name appears under Gmail account - with same email address??

Avatar of Michael Machie
Michael MachieFlag for United States of America asked on
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Hello,

My boss came to me today and showed me another name attached to her gmail account in her Android phone only. We removed and re-added her gmail account to her cell phone and the unknown name reappeared. The name is different but shows her email account 'XXX1@gmail.com' under his name too, just as it does under hers. We looked online at gmail.com and this is not an account she added to hers - she has not added any accounts extra to her gmail. I have been unsuccessful on the help forums on how to see what is going on. I have also been unsuccesful with responses on Gmail's Help forums and I have not been able to reach anyone on the phone to help with Gmail issues.

Screenshot shows the two accounts - her name has been scrubbed but the other account is visible. The two accounts have the exact same gmail address so I have scrubbed that out as well. When her account is removed so is the other, when added it auto-adds the other. How did petedassler@gmail.com gain access and how do we remove him? How do we identify what happened and how do we resolve this? Pete Dassler should not be anywhere linked to her account.
ASKER CERTIFIED SOLUTION
Michael Machie
IT Manager

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