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troubleshooting Question

Autodiscover not working in "Outlook Connectivity" test but works in "Outlook Autodiscover" test.

Avatar of ozgc
ozgc asked on
ExchangeOutlookSBS
3 Comments1 Solution2659 ViewsLast Modified:
Im Running SBS 2008 with Exchange, and RWW, OWA, etc.
I recently created a autodiscover SRV record on our External DNS Server with Aplus.net. I've tested the Record at mxtoolbox.com and received the information i expected. For the sake of security i'll replace my domain name with chris.com.
So the results of the MXtoolbox.com test were as follows.
_autodiscover._tcp.chris.com -> priority 0 -> weight 0 -> port 443 -> remote.chris.com

*note - remote.chris.com points back to my offices SBS 2008 Server.

So then i go to use the Microsoft Remote Connectivity Analyzer Tool @ https://testconnectivity.microsoft.com to test the system.

First I do a "Outlook Autodiscover" test an everything comes back perfect. Results below. All Green Checks.
      -Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       -The Microsoft Connectivity Analyzer successfully contacted the Autodiscover service using the DNS SRV redirect method.
      -Test Steps
      -Attempting to locate SRV record _autodiscover._tcp.chris.com in DNS.
       The Autodiscover SRV record was successfully retrieved from DNS.
       Additional Details      
        -The Service Location (SRV) record lookup returned host remote.chris.com.
         -Elapsed Time: 76 ms.

So then i go to do the "Outlook Connectivity" Test and this where i get the problem. Red Check Marks.
      -Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       -The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
       -Test Steps
       -Attempting to locate SRV record _autodiscover._tcp.chris.com in DNS.
       -The Autodiscover SRV record wasn't found in DNS.
       -Tell me more about this issue and how to resolve it
         -Elapsed Time: 77 ms.

Not sure What the issue is. If Autodiscover via SRV record works in one test why wouldn't it work in the other test?
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Avatar of ozgc
ozgc

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