Yesterday on 11 August 2014 I decided to check my internet use with Comcast and I was shocked to see that for the first 11 days of the month my use was 65 MB. My monthly use varies between 14 and 19 GB per month and I have never used 65 GB in an entire month let alone 65 GB in basically the first 3rd of the month.
I called Comcast and was shuffled from department to department for over 2 hours. They asked me about WiFi and I said I don't have WiFi and never have had it. Finally the last person I talked to said that I more than likely had a virus or a bot and that n that case it was not the problem of Comcast. I was offered no help whatsoever.
I also asked that since at the end of July my triple play plan would expire and I could not negotiate a lower price. I also found out yesterday while looking at my internet use that my internet plan had been changed from their "Performance" tier to "Blast" tier. This i was never told when I was practically forced into accepting a $20 price increase on my (I thought) existing plan. I did ask people at Comcast would this cause my internet use to escalate to these levels and I was told no. I was also told it was next to impossible for someone to "bootleg" my internet connection since I do not have WiFi. I live in an apartment complex and I believe something is possible but maybe not practical.
So I am at a loss to explain why my internet use has so dramatically increased. I am a creature of habit and basically do the same things day after day and this is also true with the internet. By all rights my use for this part of the month would be well lower than 65 GB and in fact would be no more than about 6 or so GB.
Any help in this matter would be appreciated. If I have something wrong with my computer then i need to and if it is something else I need to know about that as well. I do have another computer and it has not been on in at least 1.5 months. It is used only as a back up computer.