Upload wav file as voicemail greeting on Exchange 2010

Posted on 2014-08-12
Last Modified: 2014-10-14

Is it possible to upload prerecorded wav file to Exchange 2010 server as voicemail greeting? Is it possible to do it organizational wide or it must be done user by user?
Exchange 2010 server is used in combination with Lync 2013 server.

Thank you for your help!
Question by:davorin
    LVL 69

    Assisted Solution

    When your Exchange account is set up with Unified Messaging, you can select which voice mail greeting is played to callers.
    To save me typing please look at the steps
     How to Choose a Unified Messaging voice mail greeting

    Also depending on your email client we use windows sounds that notify us when an email arrives, you should be able to do that in your Exchange 2010 server  just open your windows sounds but you probably knew that
    Have nice weekend
    LVL 26

    Author Comment

    Merete, thanks for your comment.

    I have looked at the link you have posted, but I can not find an option to upload prerecorded audio file.
    Am I missing something?
    LVL 69

    Expert Comment

    I see,  
    davorin do you have the file on your system?
    and  you have installed Unified Messaging (UM)
    see if this helps then
    Voice Mail Greetings, Announcements, Menus, and Prompts
    When you install Unified Messaging (UM), a common set of default audio files used for the voice mail system and for menu prompts, greetings, and informational announcements is installed.
    Although you can create a fully functional UM auto attendant or dial plan that uses only the default audio prompts, these prompts are too generic to serve as an acceptable public interface for many companies.
    This topic discusses the system and menu prompts, greetings, and informational announcements that are used by UM dial plans and auto attendants and how they're used when callers access the voice mail system.
    LVL 26

    Accepted Solution


    Sorry for long delay.
    I just want to summarize things I have managed to find out if someone else is looking for an answer.

    Merete, your first link is talking about procedure how the user can change (record) custom voicemail greeting in owa/outlook. Your second link  covers changing prompts/greetings for UM dial plans and auto attendants. They can be uploaded, but unfortunately voicemail greetings are not mentioned except in headline :(
    Anyway, thank you for your help!

    So only the user can change the voicemail greetings by recording it via outlook/owa/lync client or telephone voice menus. There is no possibility to upload pre-recorded prompt for a user (or company wide for all users).

    The only "workaround" could be to use "stereo mix" device as virtual microphone on lync client, but the quality of recording is really bad.

    I have also managed to get this question to one of top experts of UM in my country and I got really short and precise answer: "Not possible."
    LVL 26

    Author Closing Comment

    There is no known option how this can be done.

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