Cisco 7945 Calls - Headset Splitter or other listening method?

Posted on 2014-08-12
Medium Priority
Last Modified: 2014-08-12
I have CUCM 7.1 and Cisco 7945G phones.  A sales Director wants to be able to listen into calls for training
purposes.  Is there some kind of splitter which would allow two headsets to be jacked into the phone at once?  Or perhaps there's a way that his phone can listen in to the phone of the sales rep in training?  Thoughts appreciated.
Question by:amigan_99
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Assisted Solution

by:José Méndez
José Méndez earned 2000 total points
ID: 40257367

Author Comment

ID: 40257422
Is it that exact one?  I don't see an RJ-9 connector.
LVL 20

Accepted Solution

José Méndez earned 2000 total points
ID: 40257466
Well, this is just part of the puzzle. The RJ-11 goes into the phone and connects on the other end to the Y piece in the link. The other 2 headsets connect on the other 2 receivers of the Y piece.

Check this picture:


Author Closing Comment

ID: 40257629
Thank you sir!

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