I have SBS2003 network with several PCs with Outlook 2003 and Outlook 2010.
One user complained that she received two emails from 'John' (on the same network) about one or two hours later than actual sent time.
So I opened Message Tracking in System Manager. First, I selected the user 'John' and entered her name. When I clicked "Find Now", it showed NOTHING.
So I removed "Recipients" and ran it again. Then it showed only 11 emails (please see screenshot). As seen above, when I looked at John's Outlook SENT folder, there are more than 11 emails. Those emails with blue arrows in his Outlook do match those in Message Tracking Center.
With that I have two questions.
(1) When I entered 'John' as Sender and her user name in Recipients, why no email was found in Message Tracking Center even though there were at least two emails sent to her as evidenced in his SENT folder.
(2) When I entered 'John' as Sender and leave Recipients blank, then it shows 11 emails, but there are more than 11 emails in the SENT folder in his Outlook.