Exchange 2010 will send but not receive.


This is just one user that uses the email, this has been working ok for the last year without any issues and has just suddenly stopped receiving emails.

Email send is ok, I reply to email and it does not error message from my end to say undelivered.

I have checked there quota and I have deleted all junk/deleted items.

Send and receive comes up with no errors, if they send a email to themselves it bounces back saying its undelivered.

Exchange is not my strong point so go easy.
Keith OwenAsked:
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I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chad FranksSenior System EngineerCommented:
what is the error you receive when he sends to himself?  - the undelivered message..
Keith OwenAuthor Commented:
Hi, just logged into that computer and it looks like the 'end user' mistyped her email add. I have just done this for myself and it DOES send to itself....sorry about that.
Chad FranksSenior System EngineerCommented:
guess you can logged this solved!
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Keith OwenAuthor Commented:
Ha I wish...but no it looks like anything external they cant receive but they can send externally not a problem
Chad FranksSenior System EngineerCommented:
are you getting any un-deliverable messages?
Chad FranksSenior System EngineerCommented:
do you have an email I can test to see if its getting bounced back to me?
Keith OwenAuthor Commented:

Chad FranksSenior System EngineerCommented:
I never received a bounce back message?  Did you receive the message?  its coming from cfranks
Keith OwenAuthor Commented:
No nothing but.......I just had this to my email that i sent yesterday

This is an automatically generated Delivery Status Notification



Delivery to the following recipient has been delayed:

Message will be retried for 2 more day(s)

Technical details of temporary failure:
DNS Error: DNS server returned general failure

----- Original message -----

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=20130820;
X-Gm-Message-State: ALoCoQlM31Brdx/7kdxRhuOvoYXdmpVyVKLa7UJiuCKIjf29SZDK8BokS7eYls3rbVSd2ee3jJsK
MIME-Version: 1.0
X-Received: by with SMTP id lo6mr5310034wjb.17.1407851105154;
 Tue, 12 Aug 2014 06:45:05 -0700 (PDT)
Received: by with HTTP; Tue, 12 Aug 2014 06:45:05 -0700 (PDT)
X-Originating-IP: []
Date: Tue, 12 Aug 2014 14:45:05 +0100
Message-ID: <>
Subject: Test
Chad FranksSenior System EngineerCommented:
do you have a DNS "A" record for this domain and are your MX records configured correctly?

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Keith OwenAuthor Commented:
The thing is with this site is its a new site to us and they don't know anything about there emails and have no details from there previous supplier, they now inform me there website people are creating a new website and are doing something with the emails last week when this stopped working. So she is going to get them to call me to discuss.
Frustrating as they never tell you full story!
Chad FranksSenior System EngineerCommented:
ahh the life of the IT person.  heh
Keith OwenAuthor Commented:
haha, will see how far I get tomorrow.

Thanks for help much appreciated
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