Setup Comcast service with a Motorola SURFboard eXtreme DOCSIS 3.0 Wireless-N Cable Modem & Router

Posted on 2014-08-13
Last Modified: 2014-08-16
I've been requested to get a new Comcast connection setup and a client. This is new and not replacing anything. They intend to get a 75 meg line with 1 Static IP.

If they go with this modem/gateway/router and they get one Static IP from Comcast, what's the setup process? I know Comcast requires the modem be registered with their service and that can take time.

Has anyone run through this process? I'm interested in receiving first hand experience on the entire process so I can determine how to quote my time.

The main use of this will be for wireless laptop connections and a security camera system using a wired DVR with four cameras in the building. The camera video storage with be on the DVR's hard drive, not cloud based.  The users want to access the DVR and review recordings remotely if there is a problem which I can support.
Question by:Tony Giangreco
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    by:Tony Giangreco
    LVL 50

    Accepted Solution

    TG-TIS --
    I have set up a new modem several times.  All you do is connect it (cable in, feed--probably Ethernet cable-- out) and phone Comcast.  
    When you call Comcast, have the MAC number ready.  (Found on the bottom of the modem.) They will activate almost immediately.
    Total time--less than five minutes, but not counting wait time for Comcast.
    There is a self activation website, but I have not used it.
    And I am not giving you any time for setting up the router, cameras, etc.
    LVL 25

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    by:Tony Giangreco
    LVL 50

    Expert Comment

    You are most welcome.

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