dell lattitute 5530 windows 7 64 bit

Shen
Shen used Ask the Experts™
on
Under device management - other devices -  i keep showing the following devices flagged:

fingerprint sensor
universal serial bus (usb) controller
unknown device

I tried to unistall devices, update driver (always get not found).if i unistall them and restart they keep showing up.
I downloaded chipset driver 36c7d.., but nothing works
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Marco KloekICt manager / administrator

Commented:
Have you tried to contact dell about the drivers?

Commented:
I remember having device issues like this.. you need to install every device driver they offer.  Dell is very weird and particular about the drivers for their laptops.  The chipset driver won't handle that unknown or the fingerprint reader devices.
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Commented:
1. Find the exact device using the following link

http://www.wikihow.com/Identify-Unknown-Devices-in-Windows

2. Once you find the device manufacturer and exact model, then go to the manufacture site and download it from there.
Note: Download the driver for windows 7 64 bit

After installing the drivers, reboot the computer and check the device status.
Top Expert 2013
Commented:
Top Expert 2013

Commented:
i take it that resolved the problem ?

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