We help IT Professionals succeed at work.

dell lattitute 5530 windows 7 64 bit

Last Modified: 2016-11-23
Under device management - other devices -  i keep showing the following devices flagged:

fingerprint sensor
universal serial bus (usb) controller
unknown device

I tried to unistall devices, update driver (always get not found).if i unistall them and restart they keep showing up.
I downloaded chipset driver 36c7d.., but nothing works
Watch Question

Marco KloekICt manager / administrator

Have you tried to contact dell about the drivers?

I remember having device issues like this.. you need to install every device driver they offer.  Dell is very weird and particular about the drivers for their laptops.  The chipset driver won't handle that unknown or the fingerprint reader devices.

1. Find the exact device using the following link


2. Once you find the device manufacturer and exact model, then go to the manufacture site and download it from there.
Note: Download the driver for windows 7 64 bit

After installing the drivers, reboot the computer and check the device status.
Distinguished Expert 2019
This one is on us!
(Get your first solution completely free - no credit card required)
Distinguished Expert 2019

i take it that resolved the problem ?

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.