dell lattitute 5530 windows 7 64 bit

Posted on 2014-08-13
Last Modified: 2014-08-20
Under device management - other devices -  i keep showing the following devices flagged:

fingerprint sensor
universal serial bus (usb) controller
unknown device

I tried to unistall devices, update driver (always get not found).if i unistall them and restart they keep showing up.
I downloaded chipset driver 36c7d.., but nothing works
Question by:Shen

    Expert Comment

    by:Marco Kloek
    Have you tried to contact dell about the drivers?
    LVL 14

    Expert Comment

    by:Ben Hart
    I remember having device issues like this.. you need to install every device driver they offer.  Dell is very weird and particular about the drivers for their laptops.  The chipset driver won't handle that unknown or the fingerprint reader devices.
    LVL 14

    Expert Comment

    by:Ben Hart
    LVL 14

    Expert Comment

    1. Find the exact device using the following link

    2. Once you find the device manufacturer and exact model, then go to the manufacture site and download it from there.
    Note: Download the driver for windows 7 64 bit

    After installing the drivers, reboot the computer and check the device status.
    LVL 91

    Accepted Solution

    LVL 91

    Expert Comment

    i take it that resolved the problem ?

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