Access 2013 Application Shows Blank Form But Runs On Other Workstations

Posted on 2014-08-13
Last Modified: 2016-06-07
I have a client that is using a proprietary Access Application built by a commercial software vendor.  They have been using the app for some time now and it worked just fine.  The problem is that the other day the app was working on all workstations but decided to show a blank startup form on one of the workstations.  I had them work with the software vendor, but the vendor could not get the app to work correctly and said that your IT person needs to uninstall and reinstall MS Office 2013 Pro, so I did, but the problem still exists.

I have checked to make sure that the workstation in question was the exact version as the workstations that are working and it was MSO (15.4631.1000) 32-bit.

This problem is “Not Profile Specific” as it will not run under the Admin profile either.

The issue is confined to one specific workstation, which has worked for months then stopped.

OS is Windows 7 Pro
MS Office 2013 Pro Plus
All Windows Updates Installed
Question by:TechAK
    LVL 84
    One (very remote) possibility could be a bad/faulty print driver. This can cause quite a bit of troubles with Access objects, including Forms.

    If changing that doesn't work, then you're pretty much left with either (a) troubles with the database, (b) troubles with references in the database or (c) troubles with your install of Office or Windows.

    Does each machine have their own copy of the database frontend (the Forms, REports, etc), or are they sharing the database from a network location? If they're sharing, try making a copy of the database and placing it directly on the trouble machine, then run that copy.

    If it's reference troubles, then you'll need to determine what's going on with that. I would not think this would be the cause, but it's worth mentioning.

    If it's environmental, then the only thing to do is rebuild the faulty component. If that's Windows, then a repair/reinstall may be in order.
    LVL 33

    Expert Comment

    A2013 perpetually goes blank on me while I am developing although my users have never complained.  It also freezes and interface features like sorting the Nav Pain (sic) stop working.

    Typically when a form is blank in an Access app it is because the form is set to not allow additions and there is no data to display.  Could that be the situation for this user?
    LVL 74

    Expert Comment

    by:Jeffrey Coachman
    A rarer still reason might be that the users video card is going bad.
    I had some odd issues with "only" the property box, ...turns out my video card was going bad, and I needed to get a better video card.
    Like your situation, "just started happening" one day, ...and only with the property box...
    ..go figure...

    It may also be a permissions issue.
    When you have a security file and some users have certain permissions:
    Read Only
    New records only
    No Deletes

    (If I remember correctly...)
    I believe that if a users permissions changed to where they could not add new records, ...
    ...and a form is set up to only allow additions,
    Then this form would open up and appear blank for this user.


    Accepted Solution

    The Commercial Software Vendor found that it had a bug in there application that caused the macros to become corrupt on the home page.  They re-wrote some code and re-installed the app, problem solved.
    LVL 26

    Expert Comment

    No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

    I have recommended this question be closed as follows:

    Accept: TechAK (http:#a40276943)

    If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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