windows updates fails on windows 7 system..

Posted on 2014-08-13
Last Modified: 2014-08-25
when I go and click on check for updates on your computers i get the following error..

windows update cannot curretly check for updates, because the service is not running. you many need to restart your computer.

i restarted it , i checked the service and it is running...??
Question by:frankbustos
    LVL 3

    Expert Comment

    by:Edward Cho
    Did you try the following?

    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then press Enter.
    3. At the command prompt, type the following commands, and press Enter after each command:

    net start bits
    net start wuauserv

    Author Comment

    yeap tried that , no go.
    LVL 3

    Expert Comment

    by:Edward Cho
    When I see this, it's a potential sign for malware/virus IMO.

    I would boot into safe mode and run Malwarebytes + virus scan.
    LVL 89

    Expert Comment

    by:John Hurst
    Try to run the Windows Update Readiness tool.

    If that also does not work, then please let us know about viruses as noted above.
    LVL 87

    Expert Comment

    Don't boot into safe mode to run malwarebytes. It is a tool that was built specifically to run in standard mode. In safe mode it can't find all malware. Also Virus scans should be done in normal mode. Safe mode should only be used if all else fails, as a last resort.
    LVL 91

    Expert Comment

    did you try fixit from the last item under windows :
    LVL 18

    Accepted Solution

    Step 1:

    Please rename all


    logs to old.

    Step 2:

    Run the FixIt:

    more info:

    Step 3:

    Run System File Checker (sfc /scannow) as an Administrator to repair damaged Windows files

    Step 4:

    Run the System Update Readiness tool again.

    Step 5:

    try to install the updates again

    Step 6:
    Post me the new:



    Author Closing Comment

    this worked thanks!

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