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windows updates fails on windows 7 system..

when I go and click on check for updates on your computers i get the following error..

windows update cannot curretly check for updates, because the service is not running. you many need to restart your computer.

i restarted it , i checked the service and it is running...??
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frankbustos
Asked:
frankbustos
1 Solution
 
Edward ChoManaging Exciting Technology ThingsCommented:
Did you try the following?  
http://support.microsoft.com/kb/2730071

1. Click Start, and then click Run.
2. In the Open box, type cmd, and then press Enter.
3. At the command prompt, type the following commands, and press Enter after each command:

net start bits
net start wuauserv
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frankbustosAuthor Commented:
yeap tried that , no go.
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Edward ChoManaging Exciting Technology ThingsCommented:
When I see this, it's a potential sign for malware/virus IMO.

I would boot into safe mode and run Malwarebytes + virus scan.
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John HurstBusiness Consultant (Owner)Commented:
Try to run the Windows Update Readiness tool.

http://windows.microsoft.com/en-ca/windows7/what-is-the-system-update-readiness-tool

If that also does not work, then please let us know about viruses as noted above.
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rindiCommented:
Don't boot into safe mode to run malwarebytes. It is a tool that was built specifically to run in standard mode. In safe mode it can't find all malware. Also Virus scans should be done in normal mode. Safe mode should only be used if all else fails, as a last resort.
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nobusCommented:
did you try fixit from the last item under windows :  http://support.microsoft.com/fixit/en
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*** Hopeleonie ***IT ManagerCommented:
Step 1:

Please rename all

%SYSTEMROOT%\Logs\CBS\CBS.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
%systemroot%\windowsupdate.log

logs to old.

Step 2:

Run the FixIt:
http://go.microsoft.com/?linkid=9830262

more info:
http://support.microsoft.com/kb/971058

Step 3:

Run System File Checker (sfc /scannow) as an Administrator to repair damaged Windows files

Step 4:

Run the System Update Readiness tool again.

Step 5:

try to install the updates again

Step 6:
Post me the new:

%SYSTEMROOT%\Logs\CBS\CBS.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
%systemroot%\windowsupdate.log

logs...
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frankbustosAuthor Commented:
this worked thanks!
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