Windows 8 box will only print 1 copy to HP Printer

Posted on 2014-08-13
Last Modified: 2014-08-14
I have a Windows 8 box that is on a simple share network with two other computers. We have an HP 8600 DXN printer that is on the network and available to all users. Each box can select the printer and each box has Windows 8 installed and working. The problem is that one box can only print one copy of anything even if the option to print multiple copies is set. Both other boxes can print multiple copies.
Question by:Dennis Pillow
    LVL 3

    Expert Comment

    by:Edward Cho
    Are you using the proper, latest driver from the manufacturer?  If you are using a PS driver, then try using the PCL version?
    LVL 89

    Accepted Solution

    Uninstall the Driver, and then Remove the Driver from Devices and Printers, Printer Server Properties. Restart, install the printer from DVD supplied and update it. Try that and test.

    I have Windows 8.1 Pro 64-bit, an HP8610 Networked Printer in my home office and at a couple of clients and it will print as many pages as I ask for. Works great.
    LVL 3

    Expert Comment

    by:Edward Cho
    Maybe this will help?

    Just to confirm this fixed the issue for me.  Printer is an HP LaserJet 3330 using Windows 7's own driver.  Disabling Mopier mode (which had been enabled by default) fixed the problem and allowed multiple copies to be printed.   Steps to fix:
    1. Start > Devices and Printers
    2. Double-click printer
    3. Double-click "Customize your printer"
    4. Click "Device Settings" tab
    5. Scroll to bottom of page and change "Mopier Mode" to Disabled under the "Installable Options" group.
    Thanks for pointing this out David, it's something that's been bugging me since Vista.

    Author Closing Comment

    by:Dennis Pillow
    Worked like a champ.
    LVL 89

    Expert Comment

    by:John Hurst
    @Dennis Pillow  - You are most welcome and I was happy to help.

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