Windows 8 box will only print 1 copy to HP Printer

Dennis Pillow
Dennis Pillow used Ask the Experts™
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I have a Windows 8 box that is on a simple share network with two other computers. We have an HP 8600 DXN printer that is on the network and available to all users. Each box can select the printer and each box has Windows 8 installed and working. The problem is that one box can only print one copy of anything even if the option to print multiple copies is set. Both other boxes can print multiple copies.
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Edward ChoManaging Exciting Technology Things

Commented:
Are you using the proper, latest driver from the manufacturer?  If you are using a PS driver, then try using the PCL version?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Uninstall the Driver, and then Remove the Driver from Devices and Printers, Printer Server Properties. Restart, install the printer from DVD supplied and update it. Try that and test.

I have Windows 8.1 Pro 64-bit, an HP8610 Networked Printer in my home office and at a couple of clients and it will print as many pages as I ask for. Works great.
Edward ChoManaging Exciting Technology Things

Commented:
Maybe this will help?  

http://answers.microsoft.com/en-us/office/forum/office_2007-word/my-computer-will-only-print-one-copy-even-tho-i/70560481-523a-4ec6-9af6-1424a8305c18

Just to confirm this fixed the issue for me.  Printer is an HP LaserJet 3330 using Windows 7's own driver.  Disabling Mopier mode (which had been enabled by default) fixed the problem and allowed multiple copies to be printed.   Steps to fix:
1. Start > Devices and Printers
2. Double-click printer
3. Double-click "Customize your printer"
4. Click "Device Settings" tab
5. Scroll to bottom of page and change "Mopier Mode" to Disabled under the "Installable Options" group.
Thanks for pointing this out David, it's something that's been bugging me since Vista.

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Commented:
Worked like a champ.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@Dennis Pillow  - You are most welcome and I was happy to help.

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