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Is there a way to set QoS on our Cisco router or to get certain types of devices higher priority to the WAN?
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Is there a way to set QoS on our Cisco router or to get certain types of devices higher priority to the WAN?

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Or does it...<br />
At my office there is a Cisco switch (not sure of model) that has QoS configured so that the VoIP phones have high priority. When my PC starts doing cloud backups (Carbonite) it takes up all bandwidth. When we answer a call, the phones &quot;crap out&quot; because there's no bandwidth. Why aren't the phones given priority and my PC knocked down?
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Or does it...
At my office there is a Cisco switch (not sure of model) that has QoS configured so that the VoIP phones have high priority. When my PC starts doing cloud backups (Carbonite) it takes up all bandwidth. When we answer a call, the phones "crap out" because there's no bandwidth. Why aren't the phones given priority and my PC knocked down?

Why doesn't QoS work the way I want it to? Or does it...

A router is a networking device that forwards data packets between computer networks. Routers perform the "traffic directing" functions on the Internet. The most familiar type of routers are home and small office cable or DSL routers that simply pass data, such as web pages, email, IM, and videos between computers and the Internet. More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone. Though routers are typically dedicated hardware devices, use of software-based routers has grown increasingly common.

Routers

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

Networking hardware includes the physical devices facilitating the use of a computer network. Typically, networking hardware includes gateways, routers, network bridges, modems, wireless access points, networking cables, line drivers, switches, hubs, and repeaters. But it also includes hybrid network devices such as multilayer switches, protocol converters, bridge routers, proxy servers, firewalls, network address translators, multiplexers, network interface controllers, wireless network interface controllers, ISDN terminal adapters and other related hardware.