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I/E toolbars

I have a user running Windows 7, I/E 11. An online application download creates a custom Toolbar for navigating their software. It works fine when I'm logged on to the PC as Administrator(necessary for the install), but when my user, who does not have Admin Rights logs in, they do not have the Toolbar in I/E.  I/E add-on list shows the Toolbar enabled but it does not display. Any ideas on how to get the Toolbar in my users I/E?
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wmart
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wmart
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1 Solution
 
Lionel MMSmall Business IT ConsultantCommented:
My guess is, without knowing what the custom toolbar does, that it requires admin rights--either you have to change the custom toolbar or give the user more rights. Otherwise you need to give us more details on the custom toolbar--what it does, how it is written, what tasks it performs, etc.
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wmartAuthor Commented:
I installed the same on another PC with no problems. Installed with admin login and Toolbar exists and works fine on our Agent login as well that does not have admin rights.
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Lionel MMSmall Business IT ConsultantCommented:
Do all the other have Win 7 and IE11--it may be a IE 11 compatibility issue; otherwise it may be an issue with that user's user profile--can you logon as another user on that problem PC and see if the problem is user specific or PC related--thanks.
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wmartAuthor Commented:
Created a 2nd user login and tried the same procedure with same results. Reset the I/E settings, Advanced tab, Reset, "Delete personal settings".  Still does not work.
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wmartAuthor Commented:
I've found the solution to my problem.  A Windows registry key for that software was set for 64-bit only and should have been 32-bit. Don't know why. But it's working now.  Thanks to lionelmm for your assistance.
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Lionel MMSmall Business IT ConsultantCommented:
you're welcome
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