Outlook 2013 - Junk Folder Won't Display Items

Posted on 2014-08-14
Medium Priority
Last Modified: 2014-08-15
System: Windows 7 Desktop

The "Junk E-Mail" folder has over 1,100 unread items in it (as indicated by the number next to the folder name.)

When I select the folder for viewing, the moving dots progress indicator are active; however, the folder never loads. I've let it run for over ten minutes.

Other folders load with no problems.

I have restarted Outlook, I have rebooted the OS. Still not working.

Any suggestions?
Question by:WizeOwl

Accepted Solution

Mike Schultz earned 1620 total points
ID: 40262858
We have a similar issue with Outllook but it can happen in any folder if the view for that folder is set to Categories:
Emails show up when you select a different view such as "Date"

It does not happen for every one or all the time.  Microsoft Premier Support says this is a know issue and they will be correcting this in a patch in the 4th quarter of this year.

Author Comment

ID: 40264269
That solved it.

NOTE: It is also helpful to open the folder in a new window.

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