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Office 365 - Password requests going to group I can't seem to manage/edit

Posted on 2014-08-14
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Last Modified: 2014-09-16
Had a user request a password change in Office 365, it went to the admins, but in there was a bunch of other users that we have no idea who they are. Under Admin, Exchange, Permissions there is a group called 'TenantAdmins_6fcbc' with the users that got the password reset email. I don't want that in there, but I cannot manage/edit/delete that group. I see it says 'Managed By Organization Management' but I have no idea where to find that. I have been through every option in Exchange and every option under Admin, Office 365.

Where can I find this to clean it up?
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Question by:mvalpreda
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Expert Comment

by:Vasil Michev (MVP)
ID: 40262417
Those are all the Global Admins in your tenant, you DO NOT want to mess with that. To change a user password go to the Office 365 Portal, Active Users on the left, locate the user and use the change password link on right.
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by:mvalpreda
ID: 40274486
Part of the issue is that the password resets are going there and we are missing them. Need to define who gets password reset emails.
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by:Vasil Michev (MVP)
ID: 40274610
Users cannot reset their O365 passwords unless you have signed for Azure AD Premium. Notification will be send if the users click on the "contact your admins" link, after they are informed that they cannot change the password. Clicking the link will dispatch an email to the primary email address of all tenant administrators requesting that his or her password be reset. This email is dispatched by following the logic below:

If there are password administrators, send the email to all password administrators, up to a maximum of 32 recipients.

 If there are no password administrators, send the email to all user administrators, up to a maximum of 32 recipients.

 If there are no user administrators, send the email to all global administrators, up to a maximum of 32 recipients.

More info here: http://support.microsoft.com/kb/2606983

If you dont want this mail to be dispatched to all global admins, make sure you have at least one password admin:

http://technet.microsoft.com/en-us/library/hh852528.aspx
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by:mvalpreda
ID: 40286885
So I need to log into the portal, go to Admin, Exchange then to Permissions. Under Help Desk is where I need to set my users who get password reset emails corrects?
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Vasil Michev (MVP) earned 2000 total points
ID: 40287190
No, you need to go to the Portal, Users and make at least one user a Password admin. It will automatically make him a Help Desk admin in Exchange as well.
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