Posted on 2014-08-15
Exchange 2010 server with 85 users. 84 have no problems using ActiveSync to synchronize a variety of smartphones. One user with a Samsung a Samsung Galaxy S4 has been unable to sync since we upgraded from Exchange 2003. Using the EMC Manage Mobile Phone option shows no device listed. Get-ActiveSyncDevice -Identity "username" error "username" not found.
Event log error:
--- Exception start --- Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException Exception message: The device container ExchangeActiveSyncDevices for the user 'jodi' in Active Directory couldn't be created. Exception level: 0 HttpStatusCode: 500 AirSyncStatusCode: 111 XmlResponse: This request does not contain a WBXML response. Exception stack trace: at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDeviceContainer(Boolean retryIfFailed) at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDevice(GlobalInfo globalInfo, ExDateTime syncStorageCreationTime, Boolean retryIfFailed) at Microsoft.Exchange.AirSync.Command.UpdateADDevice(GlobalInfo globalInfo) at Microsoft.Exchange.AirSync.Command.WorkerThread() --- Exception end ---
Numerous posts seem to indicate that the mobile phone partnership was damaged in the mailbox transfer. I have deleted / re-installed the Exchange account on the phone several times with the same result. Is there some way of fixing this without deleting and recreating the mailbox? If deleting the mailbox is the only option, how quickly will Exchange allow me to re-enter the same user and mailbox?