Dynamic CRM 2013 outlook addin upgrade?

We have been using DynamicCRM (on-premises) for .. a year atleast!
And we have been using the Outlook Addon the whole time.

But now - suddenly a few Days ago, it stopped working.
If you try to browse the CRM-button in Outlook, it show this (see Picture)
C--Users-marma-Pictures-11.PNG
And I cannot fix it! :(

* I have tried reinstalling the profile
* Reinstalling the addon
* Restarted the server

All 3 users that currently had the addon, has the same problem.
Can anyone Point me in the right direction? Can't find anything in the eventviewer either.
devcoreAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

devcoreAuthor Commented:
We have been using DynamicCRM (on-premises) for .. a year atleast!
 And we have been using the Outlook Addon the whole time.

 But now - suddenly a few Days ago, it stopped working.
 If you try to browse the CRM-button in Outlook, it show this (see Picture)



 11 KB

 


 And I cannot fix it! :(

 * I have tried reinstalling the profile
 * Reinstalling the addon
 * Restarted the server

 All 3 users that currently had the addon, has the same problem.
 Can anyone Point me in the right direction? Can't find anything in the eventviewer either.
0
Rikin ShahMicrosoft Dynamics CRM ConsultantCommented:
Wht is the version of CRM? 2011 or 2013?
0
omgangIT ManagerCommented:
CRM 2013 was just released late winter/early spring for O365.  Is it possible your users received an update/upgrade to their CRM Outlook Add-on while your Dynamics CRM server is still 2011?  If so, you need to reinstall the CRM 2011 Outlook Add-on.
OM Gang
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

devcoreAuthor Commented:
We are running CRM 2013 on-premises. (not 365)

We have uninstalled the addon (2011) , and installed the 2013 client
(http://www.microsoft.com/sv-se/download/details.aspx?id=40344)

So there is nothing left from 2011 what I can find.
0
omgangIT ManagerCommented:
In April 2014 Microsoft released Update Rollup 2 for CRM 2013.  It includes an installer for the server, one for the email router, and two for the Outlook Client (one is an update, the other is an update for the installed language pack).  Are all components on the same update rollup?

http://www.microsoft.com/en-us/download/details.aspx?id=42272

OM Gang
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
devcoreAuthor Commented:
No we have not done all of them acctually.

I'll install all of them (belonging to x64) and get back to you.
0
devcoreAuthor Commented:
I tried installing this, but it was complaining about the version I had installed currently.
So I installed this first:
CRM2013-Client-ENU-amd64.exe (and already it's working!)

And these on the server:
CRM2013-Router-KB2919956-ENU-amd64
CRM2013-Server-KB2919956-v2-ENU-amd64

Will install this later on:
CRM2013-Client-KB2919956-ENU-amd64

Thank you for your help!
0
omgangIT ManagerCommented:
Excellent.  Glad you got it working.
OM Gang
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Dynamics

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.