How do I get Outlook 2010 to show images in emails?  Stopped working

Posted on 2014-08-15
Last Modified: 2014-08-22
Hi.  I have ha d this issue once before and somehow resolved it but I cannot figure it out again.  In Outlook 2010 the emails I preview do not show any images, only a placeholder.  The ability to open the page and view it in a web browser is available, but that also gives me problems after I open it once.  

Once I click on the image placeholder I then go from a little icon of the Red circle and blue triangle to a red X and the following message:
The linked image cannot be displayed.  The file may have been moved, renamed, etc...

We are running office 2010, Outlook 2010 and our email is hosted on office365

Any insight would be appreciated.
Question by:Marshalk
    LVL 89

    Assisted Solution

    by:John Hurst
    Look in Trust Center options . I uncheck "Don't download pictures automatically" in Automatic Download. Under Attachment handling I did not turn off Attachment Preview.

    Try these settings.
    LVL 10

    Assisted Solution

    by:Scott Thomson
    It may be that the mail was not properly constructed if its just 1 mail.


    It can be that your temp folder where outlook saves documents is full and then this causes the issue. clear your temp files in internet explorer and then re-test

    LVL 4

    Assisted Solution

    by:Andy Navi

    Please refer below microsoft Article, that Resolved this kind of issue.


    Accepted Solution

    Thanks to all who contributed:

    John:   I had already done that (1st thing) but I was not able to reboot the PC at the time.
    Scott:  I had already done that too (2nd part) as well as all other temp files, but again, hadn't rebooted.
    Andy:  I actually had that fix installed and ran that too, prior to the post.

    In addition I deleted all temp files and turned of all unrequired COM add-in in the COM Add-ins under options.

    To make a long story short, when we were able to get the owner of the PC to close down and reboot the issue was resolved.  

    I am not sure how to distribute the points as these were all valid suggestions but I had actually done them before they were suggested by y'all.  

    I am going to assign partial credit to all of you because you were all on the right track.

    Thank you!
    LVL 10

    Expert Comment

    by:Scott Thomson
    Oh.. u should probably say that in comments haha

    But still glad it was solved..

    It solution 1
    - have you tried turning it off and on again?

    Author Comment

    it wasn't a matter of turning it off and on again.  That was, of course, the first thing I recommended.  That did nothing unto itself.  After all the fixes and changes I was not able to reboot him immediately because he need to finish what he was working on.  I was looking to see if there was any other insights into this issue as I was not sure that the changes I made had worked.

    Author Closing Comment

    I took the best "best solution" because I had already done the recommendations but they were all on point too.
    LVL 10

    Expert Comment

    by:Scott Thomson
    Glad its working :-)

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
    Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
    The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
    how to add IIS SMTP to handle application/Scanner relays into office 365.

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    11 Experts available now in Live!

    Get 1:1 Help Now