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How do I get Outlook 2010 to show images in emails?  Stopped working

Posted on 2014-08-15
Medium Priority
Last Modified: 2014-08-22
Hi.  I have ha d this issue once before and somehow resolved it but I cannot figure it out again.  In Outlook 2010 the emails I preview do not show any images, only a placeholder.  The ability to open the page and view it in a web browser is available, but that also gives me problems after I open it once.  

Once I click on the image placeholder I then go from a little icon of the Red circle and blue triangle to a red X and the following message:
The linked image cannot be displayed.  The file may have been moved, renamed, etc...

We are running office 2010, Outlook 2010 and our email is hosted on office365

Any insight would be appreciated.
Question by:Marshall Kass
LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 668 total points
ID: 40264547
Look in Trust Center options . I uncheck "Don't download pictures automatically" in Automatic Download. Under Attachment handling I did not turn off Attachment Preview.

Try these settings.
LVL 10

Assisted Solution

by:Scott Thomson
Scott Thomson earned 664 total points
ID: 40264676
It may be that the mail was not properly constructed if its just 1 mail.


It can be that your temp folder where outlook saves documents is full and then this causes the issue. clear your temp files in internet explorer and then re-test


Assisted Solution

by:Addy Nadia
Addy Nadia earned 668 total points
ID: 40265039

Please refer below microsoft Article, that Resolved this kind of issue.


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Accepted Solution

Marshall Kass earned 0 total points
ID: 40265098
Thanks to all who contributed:

John:   I had already done that (1st thing) but I was not able to reboot the PC at the time.
Scott:  I had already done that too (2nd part) as well as all other temp files, but again, hadn't rebooted.
Andy:  I actually had that fix installed and ran that too, prior to the post.

In addition I deleted all temp files and turned of all unrequired COM add-in in the COM Add-ins under options.

To make a long story short, when we were able to get the owner of the PC to close down and reboot the issue was resolved.  

I am not sure how to distribute the points as these were all valid suggestions but I had actually done them before they were suggested by y'all.  

I am going to assign partial credit to all of you because you were all on the right track.

Thank you!
LVL 10

Expert Comment

by:Scott Thomson
ID: 40265406
Oh.. u should probably say that in comments haha

But still glad it was solved..

It solution 1
- have you tried turning it off and on again?

Author Comment

by:Marshall Kass
ID: 40265477
it wasn't a matter of turning it off and on again.  That was, of course, the first thing I recommended.  That did nothing unto itself.  After all the fixes and changes I was not able to reboot him immediately because he need to finish what he was working on.  I was looking to see if there was any other insights into this issue as I was not sure that the changes I made had worked.

Author Closing Comment

by:Marshall Kass
ID: 40275788
I took the best "best solution" because I had already done the recommendations but they were all on point too.
LVL 10

Expert Comment

by:Scott Thomson
ID: 40279986
Glad its working :-)

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