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Customize SCOM for Help Desk

As I have noticed when installing SCOM 2012, I see a lot of alerts shown in Monitoring/Active Alerts.
If Help Desk users will see those alerts they will not stop calling the upper level Tiers.

So, as SCOM Administrator , I would like to create My own Monitors for CPU, Memory, Disk usage . I believe I already to know how to do that.

I might need help on how to create monitors for services, for instance if I have an Exchange server there might be one service that should not stop at any time while there might be another service if it stops then it is not important to raise an alert, the same applies for Domain controllers, Print Servers, CItrix servers, etc.....

After completing the previous tasks, I would like to make the rest of alerts invisible to Help Desk, but visible for me as SCOM Admin, so that in the morning when I come to work, I will go through the alerts.

Any help will be very much appreciated.

Thanks

SOLUTION

Rich Weissler

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jskfan

ASKER

The first time you install Management Packs, you keep getting tons of alerts. I do not think Help Desk should see all those Alerts, otherwise they will keep calling Engineers at the middle of the night waking them up..

I believe Helps Desk should only know if the server is Down, if an important service has stopped, if there is Memory and/or CPU Bottleneck for long period of time, if Disk is nearing its full capacity...

jskfan

ASKER

I believe Creating Views might be the right way to go for...

ASKER CERTIFIED SOLUTION

Matthew England

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jskfan

ASKER

Thanks