As of late June every time the pc user would insert a blank media or a music CD into the DVD rom a small window would open asking them what they wanted to do.......play with WMP, etc.
Then suddenly the window stopped appearing. We discovered that the DVD writer was bad. It was replaced with a new one. Still no popup. A very knowledgeable person took a look at it and said they think it is a software issue.
We did find a setting where you must put a dot in the circle beside "prompt" and it was set to prompt for all media events. Still the prompt window fails to open.
They have Trend Micro platinum and do a Malwarebytes scan weekly. Nothing helps and we thought the new DVD player would solve it but not so.
To play a CD or burn a CD the user has to go to explorer, locate the file, add it to the WMP playlist, open WMP, click on the burn tab, drag the file to the right window and click on burn now.
None of that was necessary before.
Here is what it looks like on my Vista system. And that popup you see below opened because I had inserted a blank DVD in my DVD rom.
The XP user does not get the prompt window.