Why doesn't this window open for the pc owner?

As of late June every time the pc user would insert a blank media or a music CD into the DVD rom a small window would open asking them what they wanted to do.......play with WMP, etc.

Then suddenly the window stopped appearing. We discovered that the DVD writer was bad. It was replaced with a new one. Still no popup. A very knowledgeable person took a look at it and said they think it is a software issue.

We did find a setting where you must put a dot in the circle beside "prompt" and it was set to prompt for all media events. Still the prompt window fails to open.

They have Trend Micro platinum and do a Malwarebytes scan weekly. Nothing helps and we thought the new DVD player would solve it but not so.

To play a CD or burn a CD the user has to go to explorer, locate the file, add it to the WMP playlist, open WMP, click on the burn tab, drag the file to the right window and click on burn now.
None of that was necessary before.

Any ideas?

Here is what it looks like on my Vista system. And that popup you see below opened because I had inserted a blank DVD in my DVD rom.

The XP user does not get the prompt window.
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☠ MASQ ☠Commented:
Looks like the Autoplay setting for an inserted DVD has been lost.

Open AutoPlay by clicking the Start button. In the search box, type 'autoplay' and then click AutoPlay when it appears in the list above.  In the list next to the DVD option, click the drop down arrow and change to "Ask me every time" .
You may need to restart before this take effect.

More troubleshooting from Microsoft for Autoplay here:
nickg5Author Commented:
The promt is not there for any media event, blank CD, blank DVD, music CD, DVD movie.
I found "autoplay" on my system but not sure they have it on their Windows XP.
I'll check.
☠ MASQ ☠Commented:
For XP try Microsoft's AutoPlay Repair Wizard

Also in XP, right-click on the DVD drive in My Computer, go to Properties, then the AutoPlay tab.

Either set the individual tasks or hit the 'Restore Defaults' button.

If that doesn't help there are some third-party utilities to manually force the AutoPlay settings to "Always Prompt"

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nickg5Author Commented:
Also in XP, right-click on the DVD drive in My Computer, go to Properties, then the AutoPlay tab.
Either set the individual tasks
.............We tried that earlier today and it did not work.
Yes I was going to ask you nickg5 if this is the XP , I did post the steps to set auto in XP in your previous question,
Make windows media player your default. for music and video.
But I believe that using WMP to burn a CD it is better to complete this task the way you are already doing it.
Making WMP default for all video and audio it will open them in the playlist and start playing them.
Just right click an audio or video file and choose open with then at the bottom open advanced> select  Windows media Player apply.
Now WMP will automatically open all video and audio on your HDD. Then select from the top of WMP " burn "
When you rightclick a picture and open with the advanced options choose a program, it will only show programs for pictures.
To set the auto play
Adjust Your AutoPlay Settings In XP
It can be a bit tricky if you don't select all the right tabs
1. Open My Computer
2. Right click your CD or DVD drive and choose Properties.
3.Click the AutoPlay tab.
Now click on Music CD\DVD or DVD Movie> and the panel appears below this is for movie DVD
Select the Prompt me each Time what to do at the bottom. Apply
prompt me each time with DVD moviesNow to set the autoplay for all other functions expand the arrow on the right in the Auto play Tab and select each one set it to Select the Prompt me each Time what to do.>click apply
repeat for Music Files/Pictures / Video files / mixed content / Music CD / DVD Movie / blank CD or  DVD Apply on each.
From now on every time a USB device is plugged in, a camera, or a disc is inserted it will ask you what you want to do with this type of media..
Then you can choose what media player to play a video or picture viewer or author a blank DVD CD.
If you don't have a default player you can rightclick any video you have on the PC and choose open with then advanced set default player or just leave it with choices.
I have choices since I have several media players.
since you replaced a faulty cd drive, maybe windows fiddled with some files (trying to correct it)
so i suggest to try a system restore to a date it was ok
nickg5Author Commented:
Yesterday the person who provided the new roms did change the setting to "prompt" as seen in this image which Merete posted. So that did not solve the problem.

☠ MASQ ☠Commented:
and you ran the AutoRepair Wizard?
nickg5Author Commented:
Not yet on autoplay wizard. It's not my system and the user is not available all days. Hopefully we can look at it in the coming days.
This was mentioned by John H. on another question:
But it is for Vista and 7 and may not work on XP.

DVD / CD Drive not working Code 19 Error (Vista and Windows 7)
 1. Close down all open programs
 2. Open regedit.exe with Run as Administrator
 3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\... .…{4D36E965-E325-11CE-BFC1-08002BE10318}
 4. There should be one of, or both of, UpperFilters and LowerFilters
 5. Click on UpperFilters, Edit Delete
 6. Click on LowerFilters, Edit Delete
 7. Close down regedit trees and close regedit
 8. Open Device Manager and Uninstall DVD / CD Drive
 9. Shut Down

 Restart and DVD / CD Drive should come back with auto discover and work properly.
But your not getting code errors are you nickg5?
It is a new drive not being recognised?
You have not mentioned if there is errors?
Yes deleting the upper and lower filters can resolve windows to recognise the new dvd rom, xp registry is the same as windows 7 and Vista, I'd recommend you export the key first. They are usually in two places. click on each class then check on the right
registery filtersBut as I said in your other question you may also need to uninstall Nero if he has it.
Nero also binds the to the old DVD rom drive. Then re-install it.
did you yet try a system restore?
nickg5Author Commented:
No drive is being recognized and populating the "prompt" to ask the user what they want to do with the inserted disc.

Explorer > D or E drive, does show the media and it can be added to WMP library if desired but the user does not use WMP.
They desire the "prompt" which was there from 2005 to June, 2014, and now not there.

They use maybe 4-5 different websites every YEAR, so the user has not changed any settings. They don't know how. I'd hope to find a solution without going into the registry, and deleting stuff.
No drive is being recognized, okay that is the problem then nickg5, until it is recognised we cannot set the auto play options.
Until windows shows the device it either has no power is not connected right on the motherboard sata
Back to the drawing board ;)
If you could list all the things you have tried so we can just offer further steps.
Where possible post screen shots
Process of elimination:
Is this the new DVD \CD rom combo? What model is it?
Where is it connected? Does it have power?
 lights go on? It ejects?
Have you tried deleting the upper lower filters?
When you open his XP>> My Computer what discs are listed in there?
Have you looked in his device manager
Any problem devices yellow question
Look in his >control panel>administrative Tools>Computer Management>disc management_CD Rom
Properties of CD rom Disc ManagerRight click square is eject there
nickg5Author Commented:
It does recognize the rom if we go thru Explorer to look at the D or E drive.

The new rom was installed by a friend. We don't know brand name, etc. The problem started with the old rom so brand name of the new one may not be vital, as the popup was not there regardless of which rom was installed.

The guy went into some setting for DVD, CD, etc. and set all of them to prompt but still no prompt. It's not my computer and limited access to screen shots.

Here is what we did:
We determined that the original drive was bad and also the autoplay did not pop up. We solved the bad drive with a completely new installation.

The new drive I put in was discovered automatically and still the autoplay screen does not show up.
 We did determine that the autoplay was indeed set to "ask me every time".
☠ MASQ ☠Commented:
Have you have a chance to run the Wizard tool yet (I know you were having to wait to get back onto their machine)?  If that doesn't help we can try some third-party tools that tweak a set of registry entries to reset this (there are a good half dozen different places in XP this can be switched on or off at including by checking the "always do this" box on the very window you are trying to get back!)

Click that checkbox at the bottom and poof! the window disappears for good!
nickg5Author Commented:
I think he has that box checked. So, it needs to be unchecked?
I'm not finding that window easily.
I did see the page where you select "ask me every time."
It may be a few days to try the Wizard.
☠ MASQ ☠Commented:
If you check "Always do the selected action" the window offering you a choice should stop appearing.
It's a little like, "And never ask me again".
nickg5Author Commented:
I think that box is checked so we need to find that window. I'm not finding it on my Vista pc at the moment or where it is on XP.

Look here to see what we did the other day.......we set each one to
prompt but no prompt.
ID: 40266359
Auto play DVD movie or blank CD
Hi all.
Thanks nickg5 I appreciate it is a friends PC and you have access at different times.
OK a couple of thoughts> nickg5 you made reference to 2 drive letters>It does recognize the rom if we go thru Explorer to look at the D or E drive<< Your default rom drive should be D:\
What is this or E:\
D drive rom driveCould hold a key, if E:\ is also a rom drive?
Do you have two roms?
Or a USB stick inserted in a USB socket
2nd thought
Has your friend inserted a blank CD-r or a blank DVD-r? and what happens.
Has he tried inserting an audio CD or movie DVD, what happens?
 lets try and associate the rom to a player that way when you put a dvd video or an audio cd in it should associate with a player
Does your friend have VLC?
Rightclick a video and open with at the bottom choose default player>select VLC as default and apply.
Now insert a DVD video that has a movie into the rom drive and VLC should open it and start playing it.
How to Configure CD and DVD Autoplay in Windows XP
nickg5Author Commented:
The other day using the master and slave we had two DVD roms installed at the same time. That is why one was the E drive. They do not have VLC.
When he inserts a blank CD no prompt.
When he inserts an audio CD no prompt.
All actions have to be done manually or extra steps. He desires the prompt because he says he is not very good at taking steps in different folders, etc. I get over there maybe once a week. I doubt I can go back until Sunday.
Well if he finds this too hard to sort out the sequences with each hardware, just have him open any media player then go to file open disc. If the video /music is on his HDD open media player drag and drop video or audio onto the media player.
If using WMP drag and drop audio from HDD onto WMP playlist then at the top BURN.
For his playing and watching use any of these media player
Media player classic
windows media player
for burning a DVD Video use Nero smart start
Or windows moviemaker. with Nero
DVD Flick or his current Video burning software.
Nothing should have changed with his windows/auto play options or the tools he had just cause he changed the DVD rom.
It's hard to say if this is just human error not understanding the sequence how to do it or a problem within windows.
Every hardware that is to be changed to ( Prompt me each time to choose an action ) must be highlighted  first and sitting in that top panel prior to ticking the auto play option and then applied and okayed before the next is one is done.
One rom drive preferably D:\ should  be made default by the position installed on the motherboard.
If its sata there is no slave any longer
If you have two roms please unplug one for test purposes and to setup one as the master or default . Then once it's functioning right plug in the other.

Are both sata/pata? or ide?
If ide then you should position the pin on the front to master slave, and connect the ide ribbon to the appropriate position on the mobo. Master slave, beside the HDD master C ide ribbon.
The second rom drive should sit on the second ide on the same ribbon as the first DVD rom that makes it a second slave.
If he has Nero he should ensure Nero see the new DVD/CD combo rom drive letter.
I always reinstalled Nero for this reason.

The following sections describe the steps required to install and configure an ATAPI (IDE) optical drive.
nickg5Author Commented:
SATA and the new rom is already installed. It may be possible that a Windows XP update changed the IE settings to or from default. We do not know, but I saw the prompt window back in June and in recent weeks it was lost.

I think we have this box checked and it needs to be unchecked.
ID: 40271209
No I don't think so, internet explorer has nothing to do with auto run/auto play .
Windows sees our devices by connection position.
Even though your roms are detected it must be down to as you say checked and it needs to be unchecked for various hardware.
I understand it can be fiddly but use the image I posted, remember the hardware must be highlighted and listed in the top panel then apply the auto play action to that hardware.
Good Luck
run sfc  /scannow, if you wont try a system restore nick
nickg5Author Commented:
System restore, repair wizard, and other suggestions can all be tried. Hopefully on Sunday.
ok- awaiting results
nickg5Author Commented:
your screen shot shows F drive.
You are right  nickg5, very observant of you ;)
Lets pretend it is D..
I had to borrow that image as it's from an  XP machine.
The other XP machine  has been replaced with a windows 7 as well.
I'm running windows 7 and the Auto Play is entirely different.
I have D:\ for my rom drive as per the screenshot below the XP  :)
nickg5Author Commented:
The pc owner is not responding.
I do believe that we put or left the checkmark in the box as referenced above.

The repair wizard and system restore are steps to be tried.
Then other ideas as stated above.
nickg5Author Commented:
I am guessing the solution will not require the need for the procedure that edits or changes filters.
Hi nickg5
 Microsoft fixit for me modify the registry, I'd say this one posted by Masq
will simply delete the upper a lower filters since the DVD rom is a new device.
It states on the page >The Microsoft AutoPlay Repair Wizard scans your computer devices to find defective AutoPlay settings, and attempts to fix those it finds.
If you are interested here's how it works
Fix Windows XP Autoplay Problems With AutoPlay Repair Wizard
Thank you and all the best
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