troubleshooting Question

how can I retrieve the data off of a failed brand new 4 TB drive

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BLACK THANOSFlag for United States of America asked on
Storage HardwareWindows 8Storage
46 Comments2 Solutions1268 ViewsLast Modified:
Good afternoon experts,

This is BlackThanos with yet another fubar situation I have put myself in. One would think that after a couple of failures with new drives, I would simply buy two of everything and clone, clone , clone, but alas , I cant afford two 4 TB drives.

Lets get started:

I purchased a WDBFJK0040HBK-NESN 4 TB My Book external harddrive in late June:

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I proceeded to combine all of my data from older drives ( comic books, ebooks, technology books, movies, music, etc...) onto the new drive. I still have all of the old drives and do not relish the thought of RMA'ing this drive to do the same thing all over again. To be clear , I still have all the data, albeit on different hard drives. My reasoning for moving to the new drive is because the older drives are just that, OLD!!!!!

Some History:

I have been using this drive since June of this year , I have added more data to it and the remaining disk space before the failure was about 786 GIGs. I was comfortable with not adding anymore data as I have had issues with filling up drives to capacity. So for the past month now , I have only been accessing the drive and watching my movies, learning VMware, Hyper-V, Xenserver, and reading scifi ebooks.  When I am done accessing the drive, I always eject from the "Safely Remove Hardware and Eject Media" Icon on the bottom right hand side of my windows 8.1 computer.

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This way I can turn the drive off when it is not in use.  When I turn it back on , the drive spins up and brings back the drive letter and life is good.


To my problem:

Today when I plugged the drive in there was absolutely no power coming from the  WDBFJK0040HBK-NESN 4 TB My Book external hard-drive. I tested the power cable on another external drive and it came up with no problem, because my  initial thought was the power cable was bad. Not the case. I even contacted WD before I tested the cable on another external drive and they were going to send me a one time courtesy power cable. I called them back and told them not to send it because the cable was good. Now I narrowed it down to the drive inside the 4TB Book or the external connections going into the drive. I obtained permission from WD to take the 4TB Book apart to see if the drive was defective. I put the drive into a computer with a sata connection and the bios saw all 4TB, but my data was MIA. The partitions look like this:

UnallocatedPartions.png
So in short, the drive is good, but the data is gone. If I use  one of the data recovery solutions from a previous question : http://www.experts-xchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_28230025.html

It will probably take a long time to recover the data , if at all. we've been here before guys, what do you recommend in the this case of a 4TB drive. I really don't want to lose the data.
ASKER CERTIFIED SOLUTION
Michael Best

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