exchange forces user to change password every time outlook connects to the server (closing/opening outlook)

One user only, tried new email profile, same thing.  Every time she opens outlook it connects and forces her to change her password.  It says her password has expired and she needs to change it.  every.single.time!
LVL 1
rhwimmersAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

suriyaehnopCommented:
It is happened on OWA? Does password policy apply to her? Does she add another addtional (shared mailbox) to her outlook
0
SandeshdubeySenior Server EngineerCommented:
Run rsop.msc on client computer and check that account password policy is applied successfully.Run net account from command on client computer to check the password policy.

I will recommend to disjoin the client computer to domain and reconfigure outlook profile and check how does it work. If still the issue persist create new profile for user on this client computer and check.
0
rhwimmersAuthor Commented:
Does not happen on OWA.
Policies appear to be ok - couldnt apply IE branding but other than that rsop looked ok.  running net accounts i get this
Force user logoff how long after time expires?:       Never
Minimum password age (days):                          0
Maximum password age (days):                          90
Minimum password length:                              8
Length of password history maintained:                24
Lockout threshold:                                    5
Lockout duration (minutes):                           15
Lockout observation window (minutes):                 15
Computer role:                                        WORKSTATION
The command completed successfully.

Which matched what the gui/rsop showed.
got out of domain into workgroup change pc name, re-joined domain and logged in - same issue with outlook/exchange causing pw to be changed.
before I did this i gave her a new profile and that did not help either.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

compdigit44Commented:
Is the time correct on her workstation?
Are you on a wired / wireless connection? If on wired have you tried a different network port and/or NIC?
What happens when the user logs onto another workstation to use Outlook?
0
rhwimmersAuthor Commented:
Time is correct.
wired - workstation, so it only has one NIC.  Changed on switch port but no change.

Logging on to another computer revealed something interesting - it logs me in with a temporary profile on one workstation, no matter how many times I reboot.  Also ran gpupdate and for some reason on that particular PC it would always give her a temp account (logged in as another user that had not logged in before and it was fine)

on another workstation that the profile had never logged in - I logged in and outlook ran the setup wizard fine, found the name/mailbox etc..everything was fine.  Multiple closes and restarts and it does not force her to change her password from this machine.
0
compdigit44Commented:
It sounds like a problem with her workstation?  Have you tried to enable verbose logging in Outlook?

http://www.technipages.com/outlook-enable-disable-logging

Any errors/warnings in the event logs on the workstation?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.